Content Development Lead (FTC) with AI-Driven CX

Personio; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

20 Flex Days per year

3 days in office per week

Pre-IPO equity

28 days vacation

Impact Day

Job summary

Personio is seeking a Content Development Lead (d/f/m) on a fixed-term FTC 12 months to head a team of four Content Developers. Based in Munich, Dublin, or Berlin, the role focuses on stability during parental leave and strong people leadership.

You'll own processes, standards, and cross-functional coordination with Release Management, Product Management, and CX Operations, ensuring high-quality content across releases. AI tools should be part of day-to-day workflows.

Qualifications

• Experience leading a content team with direct people responsibility.
• Active use of AI tools in content development workflows.
• Strong process management instincts and strategic thinking.
• Excellent stakeholder management in agile product environments.
• Hands-on content creation background.
• Strong English communication skills; German or other languages are a plus.

Responsibilities

• Own team management, including regular 1:1s, coaching, performance management, and development conversations with four Content Developers.
• Maintain team processes, content standards, and quality benchmarks across the release cycle.
• Serve as the primary interface between Content Developer team and internal partners (Release Management, Product Management, CX Operations).
• Own content development for assigned product areas, delivering high-quality content for releases and covering during PTO.
• Own team reporting and metrics, tracking output quality and release coverage.
• Model active use of AI tools within the team's content workflow as part of day-to-day work.
• Drive cross-functional initiatives, managing timelines and stakeholder alignment.

Skills

People leadership

AI tools in content workflows

Agile stakeholder management

Content development / writing

English communication

German knowledge (plus)

Tools

AI tools

Job description

Personio is seeking a Content Development Lead (d/f/m) on a fixed-term FTC 12 months to head a team of four Content Developers. Based in Munich, Dublin, or Berlin, the role focuses on stability during parental leave and strong people leadership.

You'll own processes, standards, and cross-functional coordination with Release Management, Product Management, and CX Operations, ensuring high-quality content across releases. AI tools should be part of day-to-day workflows.