Content Development Lead - 12-Month FTC (Hybrid)

Personio; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive reward package

28 days paid vacation

1 Impact Day

Family leave and sabbatical

Weekly catered lunch and snacks

Annual company events

Hybrid/office flexibility

Job summary

Personio’s Customer Experience team seeks a Content Development Lead (d/f/m) on a fixed-term FTC 12 months. You will lead four Content Developers across releases, ensuring accurate content as Personio ships new features.

This role requires 3 days in the office and can be based in Munich, Dublin, or Berlin. You will drive processes, partner with Release Management, Product Management and CX Operations, and model the use of AI tools.

Qualifications

• Experience leading a content team with direct people responsibility.
• Active use of AI tools in content development workflows.
• Strong process management and continuous improvement mindset.
• Excellent stakeholder management in agile environments.
• Hands-on content creation ability to review and edit content.
• Strong English communication; German a plus.

Responsibilities

• Own team management, including regular 1:1s, coaching, performance management, and development conversations with four Content Developers.
• Maintain team processes, content standards, and quality benchmarks across the release cycle, identifying gaps that need structure without over-engineering.
• Serve as the primary interface between the Content Developer team and internal partners (Release Management, Product Management, CX Operations), managing cross-functional dependencies and keeping work moving.
• Own content development responsibility for assigned product areas, producing high-quality content for releases and providing team coverage during PTO.
• Own team reporting and metrics, tracking output quality and release coverage, and surfacing insights that inform prioritization and planning.
• Model active use of AI tools within the team's content workflow as a natural part of day-to-day work.
• Drive critical cross-functional initiatives, managing timelines, stakeholder alignment, and dependencies across teams while coordinating Content Developer involvement.

Skills

People leadership

AI in content development

Process management

Stakeholder management

Hands-on content creation

English communication

German language a plus

Job description

Personio’s Customer Experience team seeks a Content Development Lead (d/f/m) on a fixed-term FTC 12 months. You will lead four Content Developers across releases, ensuring accurate content as Personio ships new features.

This role requires 3 days in the office and can be based in Munich, Dublin, or Berlin. You will drive processes, partner with Release Management, Product Management and CX Operations, and model the use of AI tools.