Content Designer (UX Writer)

Dell Technologies Inc.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dell Technologies in Dublin is seeking a Content Designer (UX Writer) to join the IT Product Design group. You’ll advocate for users by identifying goals and researching to create and iterate content that addresses pain points and meets needs.

Join a multidisciplinary team to craft clear UI copy, labels, tooltips and messages that help millions of customers find and use online support resources, while ensuring consistency across sites.

Qualifications

• 2 to 5 years of UX writing, content design, or related roles.
• Samples of your work or a portfolio that demonstrates your experience.
• Proven ability to create clear, concise, and engaging content for various audiences and formats.
• Familiarity with content management systems to shape how you refine and iterate content for publishing online.
• Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedback.

Responsibilities

• Collaborate with teams to develop accurate, relevant content that resonates with customers and aligns with business goals
• Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources
• Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement
• Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiatives

Skills

UX writing

Portfolio

Content creation

CMS familiarity

Cross-functional collaboration

Job description

Content Designer (UX Writer)

Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.

Content Designer (UX Writer)

Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.

Join us to do the best work of your career and make a profound impact on the Dell Technologies as a Technical Content Developer on our Product Design - IT Team in Dublin.

What you'll achieve

As a Content Designer (UX Writer) you'll embark on the best work of your career on a multidisciplinary design team that defines support experiences for millions of customers around the world.

You will

• Collaborate with teams to develop accurate, relevant, and clear content that resonates with customers and aligns with business goals
• Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources
• Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement
• Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiatives

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• 2 to 5 years of experience in UX writing, content design, or related roles
• Samples of your work or a portfolio that demonstrates your experience
• Proven ability to create clear, concise, and engaging content for various audiences and formats
• Familiarity with content management systems to shape how you refine and iterate content for publishing online
• Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedback

Desirable Requirements

• Working knowledge of how information architecture, content hierarchy, and taxonomies can be applied with content
• models and metadata standards to provide intuitive, accessible, and user-friendly experiences
• Experience analyzing page performance data to measure content effectiveness, identify problematic areas, and suggest improvements that inform content strategy

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.