Contact Worker - Limerick

Respond; Limerick; Presencial; EUR 23.000 - 30.000; A tiempo parcial

Descripción de la vacante

Respond is seeking a Contact Worker for the Homeless Services Limerick Suaimhneas Family Hub. The role focuses on trauma-informed support for families, operating across a 32-hour week with duties in documentation and teamwork.

The ideal candidate will have an Apprenticeship Level 6, strong IT skills, and experience with PASS or similar systems, plus flexibility to cover evenings and weekends as needed.

Formación

• Apprenticeship – Level 6 minimum completed.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with PASS or similar databases.

Responsabilidades

• Provide trauma-informed support and interventions to service users.
• Attend and participate in team meetings.
• Maintain professional records and update PASS.
• Ensure safe living environment and respond to incidents.

Conocimientos

Teamwork

Communication

Flexibility

Educación

Apprenticeship - Level 6

Herramientas

Microsoft Office

PASS system

Microsoft Teams

Descripción del empleo

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion.
Role: Contact Worker
Location: Homeless Services Limerick Suaimhneas Family Hub, Ballygrennan, Limerick.
Reporting to: Service Manager
Terms: Permanent position 32-hours per week across 7 days (Monday-Sunday)
Hourly Rate Range: €16.65-€21.55
(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Job Purpose:

To ensure the efficient operation of the service while on duty and to provide support to the families living in the service. With a strong emphasis on supporting team members in a housing-led and trauma-informed approach in the service.
Respond is committed to trauma-informed practices, embedding the principles of collaboration, diversity, respect, and trust in all aspects of our work.

Core Duties and Responsibilities:

• To provide a range of support and interventions to service users, with a focus on trauma-informed practices and responses.
• Attend and participate in team meetings.
• Work from a housing led approach and support team members to do the same.
• To work alongside the Team in maintaining professional records of work with the services. users and the work of the project including but not limited to updating the PASS system.
• Support team to ensure all a housing led approaches and support needs are being explored that incorporates trauma-informed approaches and responses.
• Complete accurate written records and/or reports where appropriate.
• Update when appropriate the Pathway Accommodation & Support System (PASS).
• To maintain a safe and healthy living environment.
• Respond to all service users safety and security related incidents, ensuring correct service procedures are followed, record and report such incidents as appropriate.
• Adhere to professional boundaries and work in a professional manner at all times.
• Attend and participate in team meetings and continuous professional development.
• Ensure the environment is maintained to high standards at all times.
• The list of duties is not exhaustive and duties may vary from time to time.

Essential Criteria/Education Qualification:

• Position requires completion of apprenticeship - Level 6 minimum.

Technical Skills/Attributes:

• Proficiency in using standard office software (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook).
• Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, Zoom) for virtual meetings and collaboration.
• Experience with systems such as Pathway Accommodation and Support Systems (PASS) or other relevant databases.

Desired Skills/Attributes

• Relevant experience in a social care setting.
• An understanding of the nature of homelessness and the needs of homeless families.
• First aid, ASIST, manual handling, fire warden and lone working certificates advantageous.
• A working knowledge and understanding of Child Protection and safeguarding vulnerable adults.
• The ability to treat service users in a non-judgmental and respectful manner with trauma informed responses and approaches.
• Adhere to professional boundaries and work in a professional manner at all times.
• Good oral and written communication skills.
• Strong interpersonal and teamwork skills.
• Highly motivated, reliable and flexible.
• Ability to work flexible hours, including evenings and weekends as needed.
• Commitment to continuous professional development.
• Ability to demonstrate the skills required to work in the area of homelessness.
• Flexibility in working hours, including availability to work in a 24-hour service environment, covering nights weekend, and public holidays as needed.
• Garda Vetting will be conducted on an ongoing basis.

Experience:

One year experience relevant to a social care setting.

Closing date for applications:

13th November 2026.