Consultant, Training

Northern Trust Corp; Limerick; On-site; EUR 55,000 - 75,000; Full time

Job summary

Northern Trust is seeking a Training Consultant to deliver learning solutions for the COO Functional Training Team, focusing on asset servicing and custody operations. You will partner with management, SMEs and stakeholders to define objectives and develop engaging programs.

The role offers the chance to progress away from daily operations, with exposure to senior leaders and ownership of training products that benefit partners now and in the future.

Qualifications

• Three to five years of capital markets operations experience, preferably in custody servicing or a similar role in financial services.
• Three to five years of training consulting experience.
• Excellent communication skills; ability to work with all levels; self-starter and team player; attention to detail; willing to give and receive feedback.
• Can consult with business subject matter experts and translate SME knowledge into step-by-step exceptions management.

Responsibilities

• Work with management, business process consultants and SMEs to understand desired business outcomes and translate them into learning objectives.
• Work with stakeholders to determine appropriate learning methodologies and functional training solutions.
• Design, develop, facilitate and deliver learning programs.
• Evaluate training development programs for effectiveness and make recommendations for improvements.
• Maintain an inventory of training development programs/tools and schedules, their use according to management priorities.
• Deliver a work product that requires minimal revision.
• Serve as a key subject matter expert in program design and may mentor more junior staff.
• Acts as a product and marketing manager for training programs.
• Responsible for multiple projects of various complexities.
• Represent the COO Training team in various meetings.
• Area Specific: Design, develop and maintain a training curriculum for the Asset Servicing Custody Servicing function across locations.
• Coordinate/deliver the new hire curriculum within the relevant geographic location.
• Design and deliver training for existing systems and new system roll-outs.
• Ensure COO Training learning and development interventions align with BU needs.
• Consult with Custody Servicing management for ongoing support on training needs.
• Work with global training teams.

Skills

Capital markets ops

Training consulting

Communication skills

Stakeholder management

Mentoring juniors

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

As a member of the COO Functional Training Team, the Training Consultant will work collaboratively with team members to deliver training solutions to the assigned business unit. Under general direction the Training Consultant will assist with defining learning solutions that support the functional requirements. The Training Consultant role involves designing, developing, and delivering functional training solutions, analysing solutions for continuous improvement, and undertaking appropriate operational and administrative aspects of the training curriculum.

Why Choose this role as a training consultant

This role is an excellent opportunity for a candidate who is looking to progress a career away from a daily operations/client servicing role. This role gives the opportunity to engage with senior leaders and all level of management. This role gives an individual the opportunity to create and own a product which delivers benefits to partners now and in the future.

Principal Responsibilities

• Work with management, business process consultants and/or subject matter experts to understand desired business outcomes and translate them into learning objectives.


• Work with stakeholders to determine appropriate learning methodologies and functional training solutions.


• Handle all types of analysis.


• Develop project plans including the identification of subject matter experts where appropriate.


• Design, develop, facilitate and deliver learning programs.


• Evaluate training development programs for effectiveness and make recommendations for improvements.


• Maintain an inventory of training development programs/tools and schedules, their use according to management priorities.


• Deliver a work product that requires minimal revision.


• Serve as a key subject matter expert in program design and may mentor more junior staff.


• Acts as a product and marketing manager for training programs.


• Responsible for multiple projects of various complexities.


• Represent the COO Training team in various meetings.

Area Specific Duties

• Design, develop and maintain a training curriculum for the Asset Servicing Custody Servicing function which can be implemented and delivered regardless of geographic location.


• Coordinate/deliver the new hire curriculum within the relevant geographic location.


• Design and deliver training for existing systems and new system roll-outs.


• Ensure that COO Training learning and development interventions are aligned with the Business Unit and/or enterprise-wide needs.


• Consult with Custody Servicing management to provide ongoing support on training needs and business unit initiatives.


• Work collaboratively with other global training teams.


• Provide backup as necessary.

Skills / Experience

For this position, we are looking for an individual that fits one of two profiles: An experienced funds industry operations professional willing to develop their consulting, writing and presenting skills. Requirements include: Three to five years of capital markets operations experience, preferably in custody servicing or a similar role in financial services. Excellent communication skills. Ability to work with all levels of staff. Self-starter and team player. Attention to detail. Willingness and ability to give and receive candid feedback. An experienced training professional willing to quickly learn all aspects of the custody servicing business. Requirements include: Three to five years of training consulting experience. Excellent communication skills. Ability to work with all levels of staff. Self-starter and team player. Attention to detail. Willingness and ability to give and receive feedback. Can consult with business subject matter experts and translate SME knowledge into step by step exceptions management.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S.) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights (U.S.)

EEO Know Your Rights (U.S.)