Conference & Events Manager

Dalata Hotel Group; Cork; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation Initiatives

Job summary

Dalata Hotel Group in Cork is seeking a Conference & Events Manager to oversee all conferences and events within our property, from initial inquiries to handover to the operations team. You will be the primary contact for conference and event inquiries via phone, email, and in-person.

Coordinate with Sales and Catering, Reservations, Head Chef, and lead the events team to drive monthly revenue targets while delivering exceptional guest experiences.

Qualifications

• At least 2 years of experience in Wedding, Conference and Events or Sales role.
• In-depth knowledge of PMS and S&C essential.
• Experience in a 3/4-star hotel is desirable.
• Experience in a high-volume/fast-paced environment.
• Excellent communication skills.
• Micros and Opera experience would be preferable.
• Ability to work on own initiative and cope well under pressure.
• Carry out Duty Manager Shifts when requested.

Responsibilities

• Oversee all conferences and events at the hotel, from initial inquiries to handover to the operations team.
• Act as the primary contact for conference and event inquiries via phone, email, and in-person.
• Respond to inquiries promptly and professionally.
• Manage the Sales and Catering function in Alikmii, ensuring accurate event entries and detailed function sheets.
• Conduct weekly operations meetings to coordinate event details with relevant departments.
• Ensure effective follow-up with clients to secure business and address their information needs.
• Communicate changes to events with the Reservations, Operations Manager, and Head Chef.
• Build relationships with current clients and develop new customer connections.
• Work with suppliers to order necessary equipment for weddings and events.
• Organize external wedding fairs and internal showcases.
• Conduct post-event follow-ups and aftersales calls.
• Prepare reports as scheduled and perform proactive telesales to meet budget targets.
• Lead the events team and ensure monthly revenue goals are achieved.

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

As the Conference & Events Manager you will create memorable guest experiences, drive performance, and foster a strong culture of teamwork while keeping all standards and procedures in place during events.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job

• Oversee all conferences and events at the hotel, from initial inquiries to handover to the operations team.
• Act as the primary contact for conference and event inquiries via phone, email, and in-person.
• Respond to inquiries promptly and professionally.
• Manage the Sales and Catering function in Alikmii, ensuring accurate event entries and detailed function sheets.
• Conduct weekly operations meetings to coordinate event details with relevant departments.
• Ensure effective follow-up with clients to secure business and address their information needs.
• Communicate changes to events with the Reservations, Operations Manager, and Head Chef.
• Build relationships with current clients and develop new customer connections.
• Work with suppliers to order necessary equipment for weddings and events.
• Organize external wedding fairs and internal showcases.
• Conduct post-event follow-ups and aftersales calls.
• Prepare reports as scheduled and perform proactive telesales to meet budget targets.
• Lead the events team and ensure monthly revenue goals are achieved.

What You’ll Need

• At least 2 years of experience in Wedding, Conference and Events or Sales role is required.
• An in-depth knowledge of PMS and S&C is essential.
• Previous hotel experience in a 3/4-star hotel is desired but not essential.
• Previous experience in a high-volume/fast-paced environment.
• Excellent communication skills.
• Micros and Opera Experience would be preferable.
• Be able to work on your own initiative and cope well under pressure.
• Carry out Duty Manager Shifts when requested.

About Us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.