Conference & Banqueting Manager

The Metropole Hotel Cork; Cork; On-site; EUR 60,000 - 80,000; Full time

Job summary

A prominent hotel in Cork seeks an energized Conference & Banqueting Manager to lead a team and ensure guest satisfaction. Responsibilities include training staff, managing operations, and addressing guest concerns. The ideal candidate will have proven experience in hospitality and a strong focus on service excellence. Benefits include competitive pay, relocation assistance, and various team member perks.

Benefits

Competitive rate of pay

Relocation Assistance

Access to our Company Pension Scheme

Death in Service Benefit

Employee referral bonus

Friends & Family discounts

Special rates in hotel accommodation

Paid training days

Access to Mental Health First Aiders

Team Member Social events

Annual Awards

Meals on Duty

Assistance with Leap Cards

Qualifications

• Proven experience in the hospitality industry.
• Strong leadership and communication skills.
• Ability to manage guest complaints effectively.
• Knowledge of F&B presentation trends and practices.

Responsibilities

• Ensure high levels of service for guests and events.
• Train and develop team members regularly.
• Participate in daily operations as needed.
• Manage staffing schedules to meet business needs.

Skills

Team management

Guest relations

Staff training and development

Operational efficiency

Job description

We are looking for an energized & passionate Conference & Banqueting Manager to be a part of The Metropole Hotel.

Excellent Package & Excellent Benefits!!

Guest Services

Ensure that the team receives training to enable them to carry out an effective and professional service.

Inform F&B Operations Manager of positive and negative opinions.

Address guest complaints in the correct manner.

Checking and maintaining all spaces to include; Tea rooms, The Met restaurant and Bar, Terrace whilst on duty and reporting any areas which require maintenance.

Guest relations - Ensuring table touches, reservations, table allocations, special occasions etc. are completed daily.

Training & Development

Take responsibility for operational on the job training of all team members, completing new SOPs and updating existing as standards and operations change. Responsible for training scheduling, recording and follow up at all times.

Evaluate and give feedback on the performance of department team members on a regular basis.

Operations

Keep aware of trends, practices and equipment in F&B presentation and service in the industry through trade literature and competition check.

• Responsible for a proactive level of service within the operation.
• Ensure the team adhere to the operational policies of the restaurants and bars.

Participate in the operation of the outlet when necessary, by taking orders, serving etc. ensuring guests are in no way inconvenienced.

Ensure that the opening and closing procedures are carried out and checked on a regular basis.

Staffing

• Review weekly rosters of floor and bar team members within the operation to maximize customer satisfaction, so that payroll is controlled and monitored according to business levels and in line with budgetary target.
• To ensure that the team have clear goals and responsibilities for all daily and weekly tasks in the form of an operational daily task plan.
• Management of standards of personal hygiene and uniform in all outlets.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards