Concierge/Browser Onboarding Specialist (German)

TOPTALENT; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A technology solutions company is looking for a Concierge/Browser Onboarding Specialist to facilitate the onboarding of enterprise software solutions. The ideal candidate will be fluent in German and proficient in English, with extensive experience in customer success and strong problem-solving skills. This hybrid role offers comprehensive health coverage and numerous employee benefits, including education reimbursement and personal hardship loans.

Benefits

Comprehensive health coverage

Structured training programs

Education reimbursement support

Paid birthday leave

Mental health support programs

Commuter benefits

Performance and tenure awards

Qualifications

• 12 years of experience in customer success, CRM, or support roles within SaaS.
• Experience with enterprise software and secure enterprise environments.
• Ability to manage technical troubleshooting for SaaS products.

Responsibilities

• Facilitate onboarding and adoption of software solutions.
• Act as a technical point of contact for customers.
• Document customer interactions and resolutions.

Skills

Fluent in German (C1)

Proficiency in English (B2)

Problem-solving skills

Customer relationship management

Education

Bachelor's degree or equivalent professional experience

Tools

CRM tools (e.g., Salesforce)

Job description

Position: Concierge/Browser Onboarding Specialist (German)

Location: Dublin, Republic of Ireland

Work model: hybrid, with 3 days per week at the office

Employment type: Full-time

Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

• Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
• Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
• Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
• Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
• Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
• Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.

REQUIREMENTS:

• Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
• Bachelor's degree or equivalent professional experience.
• 12 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
• Familiarity with enterprise software and secure enterprise environments.
• Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
• Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
• Ability to build and grow relationships with senior-level stakeholders.

OFFER:

• Comprehensive health coverage from day one.
• Structured training programs and career development opportunities.
• Education reimbursement support.
• Additional leave benefits (e.g., paid birthday leave).
• Employee assistance and mental health support programs.
• Financial support programs such as personal hardship loans.
• Commuter benefits (bike-to-work scheme, travel card discounts).
• Recognition programs, including performance and tenure awards.