Concierge

Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; On-site; EUR 25,000 - 35,000; Full time

Job summary

A prestigious hotel in Ireland is seeking a dynamic and enthusiastic Concierge to join their award-winning team. As part of their commitment to exceptional guest service, the successful candidate will manage arrivals and departures and ensure a high level of guest care. The ideal candidate should possess strong communication skills, attention to detail, and be flexible to work various shifts including weekends. Full training and development opportunities are offered.

Benefits

Discounted accommodation rates with Red Carnation Hotel Collection

Free meals on duty

Annual Staff Appreciation Party

Two paid volunteering days each year

Holiday allowance increasing with length of service up to 25 days

Qualifications

• Legally eligible to work in Ireland.
• Flexible to work 5 days over a 7 day period.
• Experience in customer service preferred.

Responsibilities

• Handle all arrivals and departures in line with hotel standards.
• Liaise with guests to promote hotel services.
• Provide excellent guest care and anticipate guest needs.

Skills

Friendly & outgoing personality

Strong communication skills

Attention to detail

Ability to manage workload

Job description

Overview

We are recruiting for a dynamic and enthusiastic Concierge to join our team at our award-winning hotel, Ashford Castle. Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. The castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key Responsibilities

• To deal with all arrivals and all departures in a friendly and efficient manner in line with Forbes Five Star and Red Carnation Hotel Standards.
• To liaise with guests on any questions they might have; promote all services with the hotel and avail of opportunities to increase upselling.
• To communicate effectively with the front gate and bridge links to ensure the best possible first impression.
• To provide the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests' needs and initiating actions to exceed expectations where possible.

The Ideal Candidate

• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (may need to work 5 days over a 7 day period, inclusive of weekends).
• Have strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.

What’s in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend a friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.

Additional Information

• Join us in this incredible new opportunity!
• We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industries: Food and Beverage Manufacturing.

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