Clinical Service Manager

Pieta House; Munster; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Pieta is seeking a Clinical Service Manager based in Cork with travel to Kerry to lead a team of Psychotherapists and Centre Administrators. The role focuses on safe, compassionate responses to complex/high-risk presentations and maintaining clinical governance across the service.

Responsibilities include supervising staff, ensuring GDPR compliance, overseeing risk assessments, and coordinating with the Regional Manager.

Competenze

• Requires QQI Level 8 in Counselling/Psychotherapy or equivalent accreditation.
• Minimum two years supervisory/management experience.
• Experience with safeguarding legislation and outcome monitoring.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office.
• Experience with Salesforce CRM is an advantage.

Mansioni

• Lead Therapists and Centre Administrators to ensure safe, compassionate and effective responses to complex/high-risk presentations.
• Oversee clinical governance, risk management, accreditation and insurance compliance.
• Supervise staff via individual and group supervision and manage staff allocations.
• Oversee client assessments, risk assessments and caseload management in line with policy.
• Maintain GDPR/data protection standards and ensure documentation is up to date.
• Collaborate with Regional Manager and maintain liaison with operations for health & safety compliance.

Conoscenze

Supervisory experience

Management skills

Clinical governance

Communication skills

Microsoft Office proficiency

Formazione

QQI Level 8 in Counselling/Psychotherapy

Strumenti

Salesforce CRM

Descrizione del lavoro

The CSM will lead a team of Psychotherapists and Centre Administrator's, ensuring safe, compassionate and effective responses to complex and high-risk presentations, while maintaining oversight of clinical governance and risk management across the service.

The CSM will lead a team of Psychotherapists and Centre Administrator's, ensuring safe, compassionate and effective responses to complex and high-risk presentations, while maintaining oversight of clinical governance and risk management across the service.

Location: Based in Cork with travel to Kerry

Position Type: 35 hours per week spread over 5 days The roster pattern for this role is 9am-5pm two days per week, 8am-4pm two days and one day an evening shift is required from 12pm - 8pm (day negotiable) On call requirement as per roster/policy

The Role:

The role of the Clinical Service Manager is to manage Therapists and Centre Administrators and oversee therapy and clinical issues that may arise. Reporting directly to the Regional Manager, this role ensures quality in service delivery and consistency in approach.

This role will include, but not be limited to the following:

• Promote and maintain the ethos of Pieta which is rooted in compassion and care
• Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
• Ensuring best practices in clinical governance, up to date accreditation and insurance
• Ensuring all therapists attend individual and group supervision
• Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
• People management including Therapists and Centre Administrators
• Probation and performance management and individual management support meetings
• Oversee staff training, inductions, rostering and record completion
• Oversee file management in-line with GDPR, data protection and confidentiality
• Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
• Consult and collaborate with Regional Manager
• Escalate areas of concern to Regional Manager
• Implement all policies and procedures and monitor and ensure compliance by all staff
• Work closely with operations department to ensure Health & Safety compliance in centres/with staff
• Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
• Maintain an agreed clinical caseload if required (dependent on service needs)
• Ability to fulfil obligations as per the Children First Act 2015
• Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
• Work within an agreed budget

Qualification, Skills & Experience Required:

• A recognized qualification at a minimum QQI Level 8* in Counselling and/or Psychotherapy. *(A recognised Level 7 in Counselling and / or Psychotherapy obtained pre-2018 along with accreditation will be accepted)
• A minimum of two years of supervisory or management experience
• Proficiency in clinical governance, safeguarding legislation and outcome monitoring
• Excellent communication and interpersonal skills
• Proficient in using Microsoft Office
• Experience of working with a broad cross section of staff and professionals, across agencies/communities
• Experience in managing remote teams
• Experience with databases an advantage (e.g. Salesforce CRM)

Applications for the above should be made through our website attaching a cover letter outlining your particular suitability to the role and an updated C.V.

Closing Date: 17th of November 2026

To assess suitability for this role, in your cover letter please include details on the following :

• Qualifications in Counselling/ Psychotherapy
• Accreditation confirmation
• Detail of management experience relevant to this job description

Note: Garda Vetting is required of the successful candidate for this position.

Pieta is an equal opportunities employer which means we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.