Clinical Applications Specialist

Uniphar Medtech; Dublin; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

A leading healthcare company in Dublin is seeking a Customer Trainer to deliver training in acute hospitals across Ireland. The role requires a clinical qualification and offers the chance to work closely with healthcare teams while supporting the adoption of advanced medical technologies. Candidates should possess excellent communication skills and be willing to travel nationwide. Full training will be provided, making this a great opportunity for career advancement in the MedTech sector.

Qualifications

• Minimum of 3 years’ experience in a related role.
• Full, clean driver’s license with flexibility to travel.
• Demonstrated ability to work in multidisciplinary teams.

Responsibilities

• Onsite customer training & support for medical devices.
• Build relationships with hospital stakeholders.
• Provide clinical support and education during sales demonstrations.

Skills

Excellent communication skills

Customer-focused approach

Organizational skills

Interpersonal skills

Attention to detail

Education

Clinical qualification in Nursing or related discipline

Third level qualification in Nursing, Education, or related discipline

Job description

Purpose of Role

The primary focus of the role is customer training in acute hospitals across Ireland. This position offers an excellent opportunity to develop a career in the MedTech sector, contributing to the cutting edge of medical innovation, and is ideally suited to someone looking to advance their skills in clinical training and education.

Full training will be provided, which will include travel to our supplier’s premises, typically in mainland Europe.

Principal Duties and Responsibilities

• Onsite customer training & support for the premium portfolio of medical devices including patient monitoring, ECG, defib and simulation, supplied by leading global manufacturers.
• Build and maintain strong working relationships with key clinical and administrative stakeholders across acute hospital settings.
• Respond to customer queries in a timely & professional manner, provide customers with advice on products and ensure product configurations are appropriate for their clinical placements.
• Communication & interaction with colleagues to monitor planned installations and schedule training with customers.
• Provide clinical support, insight & education to colleagues across the business, including participation in sales demonstrations and product evaluations
• Maintain professional registration as appropriate and establish & maintain certification, for customer training, with all required suppliers.
• Maintenance of training records in electronic and/or paper format.
• Participation in Clinical Education programs, delivered to customers and colleagues.
• Contribute to the development of the Training & Education Team, participate in improvement projects and commitment to the principle of continuous improvement across the business

Role Requirements

• Clinical qualification in Nursing or a related healthcare discipline & minimum of 3 years’ experience in a related role.
• Ideally a third level qualification in Nursing, Education, Training, or a related discipline.
• Excellent communication & interpersonal skills, strong customer focused approach.
• Highly organised with strong attention to detail, particularly in managing training schedules and coordinating with healthcare teams.
• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
• Full, clean driver’s license, with the flexibility to travel regularly; this role involves nationwide travel across Ireland.

Why work with us

Our core values, titled our Medtech Mindset, guides our culture and work environment:

• We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
• We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
• We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.