Clinic Coordinator

Thérapie Clinic; Leinster; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Uncapped earnings

Free laser hair removal

Free EmSella

Skin treatment discounts

Spouse and family discounts

IVF/ICSI free cycle

Free laser eye surgery

Job summary

The Thérapie Clinic is actively seeking a Clinic Coordinator for our Carlow Clinic to ensure an exceptional client journey from first contact to aftercare. You will support client satisfaction, revenue goals, and sales performance while coordinating diary, stock, and consultations to optimise conversions.

Ideal candidates bring a beauty therapy background with strong communication and multi-tasking abilities and a proven track record in client experience management within a fast-paced clinic

Qualifications

• Qualified Beauty Therapist and client experience background.
• Proven experience in client experience management or customer service.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Manage stock accurately, including AWI deductions.
• Drive and convert consultations with upselling and cross-selling.
• Meet KPIs for consultation success, walk-in conversions, and average spend.
• Ensure a seamless check-in/out journey for every client.
• Promote skin consultations and identify upsell opportunities via forms.
• Track AWI stock, ensure clinical room standards, and handle client retention calls.

Skills

Client experience management

Customer service

Communication skills

Analytical thinking

Multi-tasking

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.We are delighted to be hiring for aClinic Coordinator in our Carlow Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

Deliver outstanding client service from first contact to follow-up

Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

Maximise clinic efficiency through smart diary and booking management

Manage stock accurately, including AWI deductions

Drive and convert consultations with strong upselling and cross-selling

Meet KPIs for consultation success, walk-in conversions, and average spend

Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

Promote skin consultations and identify upsell opportunities via forms

Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

Qualified Beauty Therapist

Proven experience in client experience management, customer service, or a similar role.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to manage multiple tasks and priorities in a fast-paced environment.

INDHP

Over to the best part, the Perks!

• Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
• Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
• Treat Yourself: Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
• Treat Yourself: Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
• Share the Love: Avail spouse and family discounts, spreading the joy of Thérapie.
• Share the Love: Avail spouse and family discounts, spreading the joy of Thérapie.
• Sisterly Love: 10% off Thérapie Fertility & Optilase treatments – because family helps family.
• Thérapie Fertility: We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
• Optilase Eye Clinic: We offer free laser eye surgery to all team members after they have been with us for 2 years.
• Optilase Eye Clinic: We offer free laser eye surgery to all team members after they have been with us for 2 years.
• Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career Pathways: Embark on a journey of career progression & management training – we believe in promoting from within!
• Knowledge Oasis: Immerse yourself in a full week of paid training in our academy, where knowledge is power.
• Big Birthday Bash Leave: Enjoy an extra day off on your landmark birthdays to celebrate in style!
• Longevity Bonus: Earn extra annual leave days after 2 years of dedicated service.
• Longevity Bonus: Earn extra annual leave days after 2 years of dedicated service.
• Employee Assistance Scheme: Access confidential support services for personal and professional well-being.