Client Support Representative

Teckro Limited; Limerick; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A clinical trial technology firm based in Limerick is seeking a Customer Support professional to provide high-level user support and manage queries. The ideal candidate will have effective communication skills and at least one year of experience in Customer Support. This hybrid role includes onsite work 2-3 days a week and offers benefits such as 25 holidays, pension, and health care.

Benefits

25 days holidays

Pension

Healthcare

Life Insurance

Share Options

50% Maternity leave pay

Paid Paternity leave

Bike to Work/Tax Saver Scheme

Gym/Wellness Allowance

Sports and Social Club

Qualifications

• At least 1 year of Customer Support experience.
• Fluency in additional languages (Spanish, Italian, Chinese, or Japanese) is a plus.

Responsibilities

• Provide high levels of end user support via live chat and face-to-face interactions.
• Ensure accurate data entry into the Teckro Helpdesk system.
• Assist cross-functional teams with process improvement projects.
• Review relevant processes and implement improvements.

Skills

Effective team communication

Client-facing communication skills

Ability to prioritize tasks

Drive to improve daily

Education

Minimum 2.2 degree in Business, Data Analysis, or related discipline

Tools

Microsoft Office

Job description

About Teckro

We founded Teckro to simplify and modernize clinical trials. Thousands of clinical trial investigators and research site staff rely on Teckro to make informed decisions for their patients.

This is where you come in. We’re offering a role with purpose. Your contribution at Teckro will lead to faster, safer, and more efficient clinical trials, ultimately improving quality of life and saving lives.

Could you be our newest Teckronaut?

What you’ll Do:

• Provide high levels of end user support via live chat and face-to-face interactions, being the first line of support globally.
• Manage end user queries received by Teckro.
• Ensure accurate data entry into the Teckro Helpdesk system, including reporting and trend analysis training.
• Offer effective resolutions to end-user support requests.
• Communicate effectively in written and verbal form with customers and maintain accurate records in our system.
• Assist cross-functional teams with process improvement projects.
• Perform data quality reviews of internal and external reports.
• Review relevant processes and implement improvements to ensure delivery excellence.
• Maintain constant communication with the team, providing appropriate feedback.

The Ideal candidate will have:

• Effective team communication, coaching, and leadership skills.
• Team-building skills, with the ability to work with diverse cultures and backgrounds.
• Ability to work effectively both independently and within a team.
• Proven communication skills from a client-facing role.
• Excellent verbal, written, and presentation skills.
• Ability to prioritize tasks and projects, and report to cross-functional teams.
• Drive to succeed, eagerness to improve daily, and ability to work under tight deadlines.

Qualifications Required:

• At least 1 year of Customer Support experience.
• Minimum 2.2 degree in Business, Data Analysis, or related discipline.
• Experience or qualification in People Management is a plus.
• Experience in healthcare or clinical research is a plus.
• Fluency in additional languages (Spanish, Italian, Chinese, or Japanese) is a plus.
• High proficiency in Microsoft Office.

Location and Travel: (Limerick)

• Hybrid role based in Limerick, Ireland, with 2-3 days onsite per week.
• Flexible start and end times to suit your lifestyle.
• Note: Applicants must already be based in Ireland and hold the necessary legal permissions to work here; we cannot offer work permit sponsorship.

Teckro Benefits:

• 25 days holidays
• Pension
• Healthcare
• Life Insurance
• Share Options
• 50% Maternity leave pay after capped service
• Paid Paternity leave
• Bike to Work/Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for passionate, motivated individuals to join our team. If you are curious and driven, we want to hear from you!

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