Client Services Administrator

Smyth Recruitment; Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

A professional recruitment agency in Dublin is seeking a candidate to manage the operations of their client’s center, ensuring smooth sales, client services, and administration. Ideal candidates must have 3 years of experience in a busy environment and excellent customer service skills. Full authorization to work in Ireland is required. This role offers a dynamic work environment focused on client satisfaction.

Qualifications

• 3 years’ experience in Property/Facilities Management/Hospitality.
• Excellent customer service experience.

Responsibilities

• Manage sales and office operations for the center.
• Ensure client documentation is up to date.
• Coordinate supplier services and resolve issues.

Skills

Customer Service Excellence

MS Office Skills

Time Management

Sales Management

Job description

The role in a nutshell:

You will be responsible for the smooth running of our client’s Centre including sales, client services, suppliers, billing, and administration.

Main duties include:

• Responsible for ensuring all relevant documentation is received from their client, filed and kept up to date. This includes direct debit mandates, insurance details, company VAT and registration details, emergency contact details etc
• Managing all office sales, renewals, meeting room sales, virtual office sales and general marketing of centre.
• Ensuring that annual reviews on all client contracts are monitored and amended accordingly. Including increasing of license fee, service charges, car parking, IT fees etc. where contract permits.
• Delivering Excellence in Customer Service Standards to all their Clients and Guests.
• Acting as point of contact for all internal client requests and ensuring their requirements are met in line with company policies and procedures.
• Coordinate mail shots to tenants and update tenants as and when required, ensuring timely follow up.
• Responsible for liaising with all suppliers and ensure quality of service is maintained dealing with issues as they arise.

The ideal candidate will have the following:

• 3 years’ experience working within a busy Property/Facilities Management/Hospitality environment.
• Excellent MS office skills including time management and prioritization skills.
• Excellent Customer Services experience.

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship’s already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered