Client Service Representative

Northern Trust Corp.; Limerick; On-site; EUR 50,000 - 65,000; Full time

Job summary

Northern Trust in Limerick is recruiting for a Custody Services professional. Based in Ireland, you will report to the Custody Services Manager and focus on resolving client queries while maintaining high service standards.

You will own client relationships, coordinate with internal partners, and ensure data accuracy, cash and stock exception handling, and timely funding aligned with client instructions.

Qualifications

• Excellent oral and written communication skills.
• Analytical and problem-solving abilities.
• Able to facilitate discussions and reach decisions.
• Capable of working under pressure to meet deadlines.
• Strong risk awareness and ability to manage client expectations.

Responsibilities

• Act as the primary point of contact for all custody related queries from the Client.
• Maintain and enhance service provided to the Client.
• Own and resolve client queries, and monitor transition activity.
• Identify and manage resolution of service delivery root causes.
• Initiate proactive communication with the Investment Manager daily to verify satisfaction.
• Participate in Service Reviews and build strong internal partnerships.
• Maintain client data and standing instructions, monitor cash/stock exceptions.
• Ensure day-to-day funding aligns with client standing instructions and comply with risk policies.

Skills

Communication skills

Analytical thinking

Problem solving

Attention to detail

Risk awareness

Stakeholder management

Job description

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Role/Department:Based in Limerick, the successful candidate will report into the Custody Services Manager. The successful individual will focus on resolution of client queries, where expertise is required to problem solve and manage client expectations. The role offers the opportunity to develop skills and knowledge of the firm’s global operating structure. The successful individual will be responsible for maintaining and enhancing the service provided to clients while also having the opportunity to identify and solve service issues.The key responsibilities of the role include:The successful candidate will benefit from having:To act as the primary point of contact for all custody related queries from the Client.Responsible for maintaining and enhancing service provided to the Client.Ownership, management and resolution of all Client queries.Awareness of transition activity linked to the Client.Identifies and manages resolution of service delivery root causes.Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service.Participates in Service Reviews as required.Build and maintain strong relationships with all internal partners.Maintain and monitor all client data and standing instructions.Monitoring and resolution of cash and stock exceptions.Ensure day to day funding requirements are in line with client standing instructions.Resolves all ASL situations in a timely manner.Ensure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.Skills/Qualifications:Excellent oral and written communication skills are required.Analytical and problem solving skills are required.Ability to facilitate discussions and reach decisions.Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach.Ability to plan and prioritise their day to day workload to meet client deadlines.Ability to review and resolve complex issues.Demonstrates an excellent understanding of risk associated with the role.Work AuthorizationApplicants must have the right to work in Ireland at the time of application and for the duration of employment.Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.Reasonable AccommodationNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.