Client Service Manager - CPM Ireland

CPM International; Dublin; Hybrid; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Basic Salary up to €70,000

Commission - €15,000

Company Car

Fuel Card

Lunch Allowance

Job summary

CPM International in Ireland is seeking a Senior CPM Client Service Manager to own key client relationships and lead sales and operations teams to deliver outstanding service.

You will drive growth, oversee delivery, and report on KPIs, while mentoring staff and ensuring ROI for clients. This role requires hands-on leadership, travel as needed, and a proven track record in agency or utility sales management.

Qualifications

• Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
• Experience providing coaching and development support to a sales team.
• Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Responsibilities

• Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
• Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
• Oversee recruitment, training and compliance across the team.
• Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
• Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
• Generate new opportunities for revenue streams within the business.
• Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
• Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
• Use reporting data to provide insights for the client to drive their business forward.
• Assist the business by participating in other group projects.
• Undertake to learn new ways of working to support evolving company needs and client expectations.

Skills

Sales leadership

Client management

Coaching sales teams

IT skills (Excel/Outlook)

Tools

Microsoft Office

Job description

Overview

The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

Benefits:

• Basic Salary up to €70,000
• Commission - €15,000
• Company Car
• Fuel Card
• Lunch Allowance

The Primary Responsibilities for This Role Are:

• Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
• Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
• Oversee recruitment, training and compliance across the team.
• Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
• Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
• Generate new opportunities for revenue streams within the business.
• Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
• Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
• Use reporting data to provide insights for the client to drive their business forward.
• Assist the business by participating in other group projects.
• Undertake to learn new ways of working to support evolving company needs and client expectations.

Qualifications

• Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
• Experience providing coaching and development support to a sales team.
• Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Essential

• Passion for sales, with an ability to work both autonomously and create strong relationships.
• Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
• Ability to motivate others to perform at best-in-class levels.
• High attention to detail.
• Flexible in approach to work practices, including willingness for travel and field work as required.
• Commitment to continual personal and team development.
• Skill with coaching and developing people to maximise their motivation, performance and competencies.
• Strong time management and organisation skills.
• Initiative and ability to perform independently and without direct supervision.
• Problem solving skills and a drive to identify and implement new ways of working.
• Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
• Ability to influence decision makers to the benefit of CPM and clients.

Measures of Success

• 100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
• On-time, accurate reporting completion for both CPM and our clients.
• Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
• Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
• Drive revenue for the business by maintaining and growing, where appropriate, the client budget.