Client Service Advisor

WTW; Cork; On-site; EUR 40,000 - 65,000; Full time

Job summary

WTW, un leader des courtiers d'assurances, recherche un professionnel du courtage pour gérer et développer les relations clients. Le poste exige des compétences en service client et en gestion des risques, avec une rémunération compétitive et divers avantages. Le candidat travaillera dans un environnement hybride, participant à des projets et soutenant les équipes locales et offshore.

Benefits

Flexi Time

Pension scheme

Healthcare Allowance

Educational Support

Life Assurance

Hybrid Working

Paid Professional Membership

Qualifications

• Expérience dans le courtage et gestion des clients est souhaitée.
• Capacité à développer des relations avec les clients et les assureurs.

Responsibilities

• Gérer le portefeuille clients, traiter les renouvellements et les réclamations.
• Promouvoir la croissance des comptes clients existants.
• Fournir un soutien technique et résoudre les problèmes.

Skills

Client Service

Risk Management

Negotiation

Job description

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Willis Towers Watson is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

The Role:

Main responsibilities include:
• Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all
mid-term alterations and queries
• Achieve best client service in an efficient and friendly manner ensuring that all client
deadlines are met
• Achieve an appreciation of each client's business and culture
• Support and find opportunities to enable growth of the existing client accounts
• Foster beneficial insurer relationships
• Follow company procedures for Renewals and New business
• Maintain Company and regulatory standards/requirements including compliance
• Participate in project work
• Provide technical support to colleagues and help in resolving their client problems
• Build relationships and provide support to a number of different teams across local and
offshore business
• Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business.

WTW Offer Package

For us is more about the people we work with, and our journey together, where our colleagues are empowered to achieve the best possible results, for each other and for our clients. WTW rewards and recognises our colleagues’ efforts with the following benefits:
• Salary Negotiable
• Annual leave (23) & Flexi Time (13)
• Comprehensive benefits from day 1
• Discretionary bonus Range 5 - 7.5%*DOE
• 25% Comm., on New Business Revenue
• Pension scheme
• Healthcare Allowance capped €1,500.00
• Educational Support
• Life Assurance
• Charitable Gift Matching & Fundraising
• Group Income Protection
• Share Scheme
• Employee Assistance Programme
• Hybrid Working
• Sports Social and Wellness Club
• Paid Professional Membership