Client Service Account Manager - Spanish speaker

JPMorgan Chase & Co.; Dublin; On-site; EUR 40,000 - 70,000; Full time

Job summary

Join a leading financial services firm as a Client Service Account Manager (Associate)within the Payments team. This role focuses on providing exceptional service to Treasury Services Clients, building lasting partnerships, and driving strategic initiatives for enhanced client satisfaction.

Qualifications

• Excellent verbal and written communication skills in Spanish and English.
• Strong organizational skills with an ability to manage multiple priorities.
• Client service and portfolio management experience.

Responsibilities

• Develop and maintain partnerships with clients; understand their business needs.
• Promote the use of self-service tools and analyze payment activities.
• Record all client interactions and identify potential risks.

Skills

Communication

Organizational

Client Service

Job description

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Client:

Location:

Dublin, Ireland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9b241b96b6dd

Job Views:

5

Posted:

19.06.2025

Expiry Date:

03.08.2025

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Job Description:

Are you experienced in client service and have a can-do attitude? If so, we have the perfect opportunity for you! Join Morgan's Payments team as a Client Service Account Manager (Associate) and play a pivotal role in delivering exceptional service to our top-tier Treasury Services Clients.

As a Client Service Account Manager (Associate), you will maintain and enhance best-in-class client service to a designated portfolio of top-tier Treasury Services Clients, promoting 100% client satisfaction by interacting with clients on service & operating issues and opportunities. You will be instrumental in building lasting partnerships and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develop, maintain, and broaden partnerships with clients; understand clients’ business to predict their needs and provide appropriate solutions.
• Become the clients’ trusted adviser.
• Assist in developing and executing strategic client plans.
• Promote the use of self-service tools to reduce the number of client inquiries.
• Analyze payment and associated activities to identify efficiencies and cross-sell opportunities.
• Share experience and best practices across the service team.
• Participate in and support Treasury Services initiatives.
• Identify opportunities for product development and enhancement.
• Develop internal partnerships (Sales, Operations, Product, WSS).
• Identify and escalate potential risks associated with client activities.
• Record all client interactions (calls, meetings, issues, proactive communications).

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Spanish and English.
• Ability to work effectively under pressure while maintaining a professional manner.
• Ability to work effectively both as a team player and independently.
• Demonstration of cultural sensitivity and awareness.
• Strong organizational skills; ability to manage multiple priorities and meet deadlines.
• Ability to develop and mobilize internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes, and risk policies (nice to have).