Client Delivery Manager

ClarityES1; Dublin; Hybrid; EUR 55,000 - 65,000; Full time

Job summary

Clarity in Dublin, Ireland, is seeking a Client Delivery Manager to lead operational delivery of consulting, learning and capability-building engagements for major life sciences clients. You will coordinate with consultants and sponsors, translate objectives into well-orchestrated delivery, manage timelines, risks and client communications.

This hybrid, full-time role offers a competitive €55,000–€65,000 salary plus a potential performance bonus and opportunities to grow into leadership within

Qualifications

• Strong foundation in client-facing project delivery and professional maturity.
• Experience coordinating projects with deadlines and defined deliverables.
• Proven ability to communicate directly with external clients.
• Experience in consulting or professional services is advantageous.

Responsibilities

• Coordinate engagements from kickoff through delivery and follow-up.
• Develop clear project plans with milestones and decision points.
• Maintain alignment with Clarity and client stakeholders on status and next steps.
• Manage reviews, approvals and compliance where required.
• Identify risks early and keep projects on schedule.

Skills

Client-facing delivery

Stakeholder coordination

Proactive communication

Team leadership

Job description

Client Delivery Manager (Dublin, Ireland | Full-time | Hybrid)

Help Shape the Future of Strategic Account Orchestration in Global Life Sciences

Clarity helps leading pharmaceutical and medical technology companies orchestrate their most strategic customer relationships through tailored consulting, learning and AI-enabled solutions.

As part of our continued growth and expansion, we are seeking an exceptional Client Delivery Manager to join our Dublin team.

This is more than a traditional project management role. You will help lead the operational delivery of high-impact consulting, learning and organizational transformation initiatives for major life sciences clients.

You will bring order to complexity, communicate proactively, coordinate people and deliverables, and ensure that clients consistently experience Clarity as prepared, responsive and one step ahead.

You do not need to arrive as a finished product. You do need to bring ownership, professional maturity, curiosity and the ability to learn quickly.

Why Clarity?

Clarity is intentionally different.

We combine the reach and experience required to serve leading global pharmaceutical and medical technology companies with the agility, responsiveness and personal accountability of a specialist firm.

Our clients choose Clarity because we do not bring one-size-fits-all solutions.

We take the time to understand each client’s commercial environment, strategic priorities and organizational challenges, then tailor our consulting, learning and AI-enabled solutions accordingly.

That approach has enabled Clarity to build long-standing relationships with major life sciences organizations, win highly competitive engagements and deliver impact comparable to firms many times our size.

The work itself is highly consequential. Clarity is regularly trusted to support account teams responsible for some of the life sciences industry’s most visible and strategically important brands.

For the right person, this creates an unusual career opportunity. You will contribute visibly to important international client engagements, work alongside experienced consultants and develop a broader range of capabilities than is often possible inside a large corporate organization.

At Clarity, you will not be one small part of someone else’s organization. You will help build one.

The Opportunity

As Client Delivery Manager, you will serve as the operational lead for a portfolio of consulting, learning and capability-development engagements.

You will work closely with Clarity’s consultants, client sponsors, internal project leaders and specialist partners to translate ambitious client objectives into well-orchestrated, high-quality delivery.

Your role is to maintain the view from the bridge: understanding where each engagement has been, where it stands today and what must happen next.

You will anticipate dependencies, keep people aligned, surface risks early and help prevent uncertainty from becoming delay.

This is a hands-on role in a growing international business. You will be expected to contribute from the outset and take increasing ownership as your knowledge and confidence develop.

What You’ll Own

• Coordinate assigned engagements from kickoff through development, delivery, rollout and follow-through.
• Build and maintain clear plans covering milestones, dependencies, responsibilities and decision points.
• Keep Clarity and client stakeholders aligned on status, requirements and next steps.
• Ensure deliverables move through internal review, client approval and, where required, legal and compliance review on schedule.
• Monitor changes within the client environment and assess their impact on scope, timing, stakeholders and delivery.

Proactive client communication

• Serve as a dependable day-to-day point of coordination for client stakeholders.
• Communicate early, clearly and professionally rather than waiting for clients or colleagues to request updates.
• Prepare agendas, status communications, action summaries and follow-up materials.
• Recognize when an issue can be resolved independently and when it should be escalated.
• Remain calm and constructive when client environments are changing or ambiguous.

Consultant and team enablement

• Ensure consultants are thoroughly prepared for interviews, workshops, leadership meetings and training sessions.
• Coordinate the information, materials, schedules and decisions required for consultants to focus on high-value strategic work.
• Work effectively with facilitators, learning specialists, designers, contractors and other delivery partners.
• Track and support commitments across the full project team, including Clarity’s senior leadership.

Tailored content and commercial awareness

• Coordinate the tailoring of 4 Zones consulting, learning, coaching and supporting materials.
• Manage the flow of input from client interviews and working sessions into case studies, guides, maps, presentations and related resources.
• Maintain quality control, document organization, version management and approval status.
• Develop an understanding of project scope, budgets, resource costs and expected margins.
• Match work to resources at the appropriate level of expertise and cost.

Continuous improvement and client growth

• Identify repeatable patterns and help turn them into stronger templates, workflows and delivery practices.
• Use AI and other digital tools appropriately to improve preparation, coordination and operational efficiency.
• Help create the premium delivery experience that builds client confidence and supports relationship expansion.
• Recognize relevant client needs and bring them to Clarity’s leadership and consulting team.

Who We’re Looking For

We are looking for someone with a strong foundation in client-facing project delivery and the potential to grow into a broader client leadership role.

You may already be working as a Project Manager, Client Delivery Manager, Engagement Manager, Programme Coordinator or in another client-facing role where you have been responsible for coordinating people, deadlines and deliverables.

You will probably thrive here if you:

• Take ownership naturally and feel accountable for outcomes.
• Communicate proactively and raise risks early.
• Enjoy bringing structure to complex situations.
• Are resourceful when circumstances do not fit the original plan.
• Remain calm when priorities, stakeholders or timelines change.
• Ask thoughtful questions and want to understand the client’s business.
• Learn quickly, welcome coaching and apply feedback.
• Are comfortable in a growing, entrepreneurial company where your contribution is visible.
• Care about creating a premium client experience.
• Want to grow into a future leader within Clarity’s Client Delivery organization.

Experience

We expect the strongest candidates will bring approximately two to five years of relevant professional experience, although demonstrated capability, maturity and growth potential matter more than an exact number of years.

Candidates should have prior experience:

• Coordinating or managing projects with deadlines, stakeholders and defined deliverables.
• Communicating directly with external clients, customers or partners.

Experience in consulting, professional services, learning and development, organizational effectiveness, training, healthcare or life sciences is advantageous but not essential.

You do not need deep pharmaceutical expertise, prior experience with the 4 Zones methodology or advanced AI implementation knowledge on day one.

These capabilities can be developed.

This position is designed to grow as both you and Clarity grow.

As your judgment, client confidence and delivery capability develop, you will have opportunities to manage a broader portfolio, contribute to operational improvements and help shape how the Client Delivery function evolves.

Potential future progression may include:

• Senior Client Delivery Manager
• Lead Client Delivery Manager
• Client Delivery Team Lead
• Head of Client Delivery
• Broader operational or client-leadership roles

Progression is earned through demonstrated ownership, sound judgment, proactive communication, commercial awareness and the ability to create a consistently premium client experience.

Practical Details

Location: Dublin, Ireland

Working arrangement: Full-time, hybrid

Salary: €55,000–€65,000 annually, depending on experience and demonstrated capability

Additional compensation: Opportunity for a performance-based bonus

Start date: As soon as reasonably possible, subject to notice-period requirements

Candidates should be based in Dublin or within practical commuting distance and have the existing right to work in Ireland.

The role will combine focused remote work, regular in-person collaboration with the Dublin team, virtual engagement with international clients and occasional travel where it adds meaningful value.

Clarity welcomes applications from candidates with different professional, educational and personal backgrounds. We value demonstrated ability, professional maturity, learning potential and the contribution a person can make.