Client Care Coordinator

Heritage Homecare; South Dublin; On-site; EUR 35,000 - 40,000; Full time

Job summary

Join Heritage Homecare as a Client Care Coordinator in Sandyford, where you'll play a pivotal role in scheduling carer visits and ensuring high-quality homecare for older adults. We seek an organised individual with strong communication skills and experience in office management, contributing to a values-driven team committed to excellence in caregiving.

Benefits

Competitive salary

22 days paid annual leave

One remote working day per week

Free on-site parking

Employee Assistance Programme

Funding for professional development

Career advancement opportunities

Qualifications

• 3 years' professional experience.
• 1 year in a busy office environment.
• 6-12 months scheduling or rostering experience.

Responsibilities

• Coordinating daily and weekly rotas for carers.
• Managing schedule changes due to sick leave or emergencies.
• Communicating with clients and families to resolve queries.

Skills

Organisation

Communication

Problem-solving

IT skills

Job description

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Join a Team That Truly Makes a Difference

Are you highly organised, a strong communicator, and looking to make a meaningful impact? We're recruiting aClient Care Coordinatorto join our busy scheduling team in Sandyford. This is a great opportunity to contribute to a growing company committed to providing high-quality homecare to older adults across South Dublin.

At Heritage Homecare, we believe that excellent care starts with a strong, professional team behind the scenes.

About Us

Established in 2014, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin.We are a trustedHSE approved providerwith a growing private client base and established offices in both Dun Laoghaire and Sandyford.

As part of theVirtue Integrated Care Group, we offer a stable, supportive, and values-driven work environment where our people are our priority.

What You'll Be Doing

As aClient Care Coordinator, you will be responsible for scheduling carer visits and ensuring that client care plans are delivered smoothly and efficiently. Working as part of the scheduling team, you'll match carers to clients, manage daily rotas, handle last-minute changes, and provide administrative support to keep everything running on track.

Key responsibilities include:

• Coordinating daily and weekly rotas for carers in the community
• Matching carers with clients based on suitability, location, and availability
• Managing changes to schedules due to sick leave, holidays, or emergencies
• Building strong working relationships with carers to support consistent rosters
• Using specialist rostering software to plan resources effectively
• Communicating with clients and families to manage expectations and resolve queries
• Monitoring carer visits using the Carer App and updating as needed
• Working with Care and Quality Managers to align client and carer needs
• Participating in team meetings and contributing to wider office operations
• Occasionally participating in the back-up on-call rota after training

Why Join Heritage?

• Competitive salary: €35,000-€40,000depending on experience paid twice monthly.
• Monday to Friday, 9:00 am - 5:00 pm schedule (no overtime or unsocial hours)
• 22 days paid annual leave
• One remote working day per week (following a probationary period; terms apply)
• Free on-site parking
• Employee Assistance Programme
• Comprehensive induction and ongoing support
• Funding for relevant professional development
• Career advancement opportunities within the Virtue Integrated Care Group
• Supportive, collaborative, and mission-driven team culture

Skills and Experience

We're looking for someone who is highly organised, calm under pressure, and genuinely enjoys supporting others. You'll thrive in a fast-paced, service-focused environment and enjoy working as part of a collaborative team.

• Minimum of 3 years' professional experience
• At least 1 year in a busy office environment
• 6-12 months' experience in scheduling or rostering (ideally in homecare or a similar setting)
• Excellent spoken and written English
• Strong telephone and interpersonal communication skills
• Confident using IT systems, with the ability to learn new tools quickly
• A proactive and practical approach to problem-solving and decision-making
• Experience in homecare, healthcare, or community care sectors
• Understanding of client/carer matching and the importance of continuity of care
• A positive, resilient attitude and a solutions-focused mindset