Claims Operations Lead & Partner Excellence

Crédit Agricole Group; Leinster; On-site; EUR 80,000 - 120,000; Full time

Job summary

Crédit Agricole Group in Ireland seeks an experienced Claims Management professional to lead the team in assessing and processing claims in line with policy terms. You will coach staff, forecast volumes and maintain quality standards across all operations.

You will partner with Business Development, manage TPA relationships, ensure regulatory compliance with the Central Bank of Ireland, and drive improvements to customer communications and claims workflows.

Responsibilities

• Lead by example by supporting the team and ensuring training on operational processes.
• Manage and forecast claims volumes and staffing.
• Ensure turnaround times and quality standards for claims.
• Understand reinsurance schemes for country of operation.
• Partner management with Business Development to inform customers of sensitive cases.
• Monitor partner strategic plans and nurture relationships through onsite meetings.
• Participate in partnership/TPA management and monitor SLAs.
• Organise regular TPA training on claims handling and reserving reporting.
• Ensure staff and TPA training complies with Central Bank of Ireland guidelines.
• Hold onsite meetings with TPAs for knowledge of strengths and improvements.
• Monitor and support Operations Business Support Analysts in payment reporting and training.
• Participate in Operations projects and align timelines.
• Lead customer contact experience and improve communications.
• Participate in projects to enhance customer journey and documentation workflows.
• Escalate sensitive cases to Operations Manager and feed insights to process improvements.

Job description

Crédit Agricole Group in Ireland seeks an experienced Claims Management professional to lead the team in assessing and processing claims in line with policy terms. You will coach staff, forecast volumes and maintain quality standards across all operations.

You will partner with Business Development, manage TPA relationships, ensure regulatory compliance with the Central Bank of Ireland, and drive improvements to customer communications and claims workflows.