Claims Fraud Analyst

Intact Insurance IE; Dublin; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

Intact Insurance Ireland DAC is seeking an experienced Fraud Investigator to manage the investigation and handling of suspected fraud across the claims process. The role involves reviewing claims, conducting OSINT checks, and coordinating with Investigators, Solicitors, and external partners to determine the appropriate action.

You will perform OSINT and digital footprint analyses, develop evidence-based rationales, and support proactive fraud detection efforts.

Qualifications

• +3 years fraud investigation experience.
• OSINT investigation skills.
• Social media and digital footprint analysis.
• Analytical thinking and pattern recognition.
• Report writing for fraud cases.
• Knowledge of fraud typologies.

Responsibilities

• Review and triage suspected fraudulent claims across relevant product lines.
• Apply fraud indicators and professional judgement to assess risk.
• Conduct OSINT and desk-based investigations to validate suspicion.
• Build clear, evidence-based rationales for referral or de-selection.
• Escalate cases to SIU, investigators or legal partners where appropriate.
• Maintain accurate case records and intelligence logs.
• Identify trends, patterns and organised fraud activity.
• Support targeted fraud detection exercises (sampling, thematic reviews).
• Work closely with claims, underwriting and fraud teams.
• Support reporting to & liaison with An Garda Síochána.
• Conducting or contributing to learning teams for both the Counter Fraud team & other operational teams to raise awareness & technical knowledge.

Skills

Fraud investigation

OSINT investigations

Analytical thinking

Report writing

Digital footprint analysis

Communication & negotiation

Education

Diploma LA / ACILA / ACII

Job description

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

This role entails the investigation and handling of suspected fraud cases through all stages of the claims process. You will be experienced in the investigation and handling of suspect claims and have an awareness of the litigation process.

Predominantly desk-based, you will review and assess claims, liaising with customers, Investigators, Solicitors and third parties on a one-to-one basis. The role involves identifying and triaging potentially fraudulent claims from manual referrals, internal alerts, sample reviews and proactive analysis, conducting initial fraud assessments, and determining the appropriate course of action, whether that be internal investigation, referral to SIU or external partners, or returning the claim to BAU claims handling.

You will also carry out OSINT investigations, including social media profiling, digital footprint checks and open-source data enrichment, while developing intelligence-led insights on emerging fraud trends and supporting the wider Counter Fraud strategy through early detection and disruption. The role includes supporting reporting to and liaison with An Garda Síochána, as well as working collaboratively with colleagues as part of a team. Strong communication, negotiation, presentation and organisational skills are essential for success in this position.

Key Responsibilities:

• Review and triage suspected fraudulent claims across relevant product lines
• Apply fraud indicators and professional judgement to assess risk
• Conduct OSINT and desk-based investigations to validate suspicion
• Build clear, evidence-based rationales for referral or de-selection
• Escalate cases to SIU, investigators or legal partners where appropriate
• Maintain accurate case records and intelligence logs
• Identify trends, patterns and organised fraud activity
• Support targeted fraud detection exercises (sampling, thematic reviews)
• Work closely with claims, underwriting and fraud teams
• Support reporting to & liason with an Gara Siochana
• Conducting or contributing to learning teams for both the Counter Fraud team & other operational teams to raise awareness & technical knowledge.

Requirements:

• +3 years Fraud Investigation experience (required)
• Dip LA / ACILA / ACII (desired but not essential)
• OSINT investigation skills (desired but not essential)
• Social Media and Digital Footprint analysis
• Analytical thinking and pattern recognition
• Report writing for fraud cases
• Knowledge of fraud typologies

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status