Claims Advocate

Aon; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A leading insurance company is seeking a Claims Advocate to manage the claims process for clients. The role allows for hybrid working and emphasizes advocacy, client updates, and negotiation with insurance markets. Ideal candidates will have relevant claims experience and necessary qualifications, with a strong focus on customer service and teamwork.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Diverse and inclusive environment

Qualifications

• 5+ years of experience in claims or advocacy-based insurance.
• Must be ‘Accredited’ under the Minimum Competency Requirements.
• Functional knowledge of claims management processes.

Responsibilities

• Provide advice and guidance on coverage for claim settlements.
• Coordinate communication between clients and underwriters.
• Assist in the negotiation for claims settlements.

Skills

Relevant claims and/or advocacy-based insurance experience

Knowledge of claims coverage issues

Strong customer focus

Team player

Attention to detail

Education

CIP qualification

MDI/ACII qualification (preferred)

Job description

Overview

Claims Advocate

Aon Ireland is inviting you to apply for the role of Claims Advocate. This is a hybrid role with the flexibility to work both virtually and from our Dublin office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Aon are currently recruiting a Senior Claims Advocate to join our busy Broker Claims Division based in Dublin, reporting to the Claims Team Leader. This is a highly engaged and experienced team with emphasis on developing each colleague to their maximum potential.

The Claims Advocate will be primarily responsible for first notification of loss, client updates throughout the life-cycle of a reported matter, advocating on behalf of our clients and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts along with ad hoc projects which may arise.

Main responsibilities

• Provide advice and guidance on coverage to facilitate the settlement and payment of claims on behalf of clients
• Facilitate the resolution of any outstanding coverage issues, with the support of the Claims Team Management
• Coordinate discussions and, where appropriate, meetings, to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement
• Assist in the negotiation for payment and settlement of claims with clients and underwriters
• Monitor and liaise with third party providers appointed by clients or underwriters (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
• Technical support for pre-renewal meetings, placing and renewal negotiations
• Willingness to take other duties that may arise and are deemed appropriate by Aon Management

How this opportunity is different

As a Claims Advocate you will be primarily responsible for the management of the day-to-day fulfilment of the broker claims strategy and key processes for the notification, agreement, collection and successful settlement of clients’ claims. This will include first notification of loss, negotiation with markets, client updates, subsequent movements and liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc). Full responsibility for the contribution in setting and managing the strategy to satisfactorily conclude sensitive claims in tandem with the Claims Team Leader.

Skills and experience that will lead to success

The ideal Claims Advocate should have:

• 5+ experience of relevant claims and/or advocacy-based insurance experience. Experience in Financial Lines, Professional Services and product recall claims is desired.
• Minimum CIP qualification ideally with a view to progressing towards the MDI/ACII qualification
• Must be ‘Accredited’ under the Minimum Competency Requirements, and provide evidence of CPD returns
• Strong knowledge of claims coverage issues and wordings with particular reference to Financial Lines / Professional Services
• Functional knowledge and understanding of claims management process, insurance markets, legal and regulatory environment and the skills to act as an advocate for our Clients
• Team player and the ability to work on own initiative
• Have a strong customer focus and a keen eye for detail

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, and we recognise that flexibility goes beyond just the place of work. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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