Case Worker (Out of Hours Outreach)

Midlands Simon Community; Athlone; Vor Ort; EUR 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Annual leave entitlement

Paid training and regular supervision

Zusammenfassung

Midlands Simon Community is seeking a Case Worker for its out-of-hours outreach service, providing practical assistance, guidance and advocacy to people experiencing homelessness across the Midlands. The role involves responding outside normal office hours, assessing needs and delivering support grounded in trauma-informed care.

You will engage with people sleeping rough or at immediate risk, coordinate with housing teams and services, maintain records and contribute to reports.

Qualifikationen

• A minimum QQI Level 5 qualification in Healthcare, Social Care, Community Care or a related area.
• Strong communication, organisational and record-keeping skills.
• The ability to stay calm, make sound decisions and manage competing priorities in unpredictable situations.

Aufgaben

• Engaging with people sleeping rough, experiencing homelessness or facing an immediate housing crisis, assessing their needs and providing practical support.
• Offering information, guidance and advocacy to help people access housing, healthcare, welfare, addiction services and other essential supports.
• Building working relationships with local authority housing teams and other agencies so people receive coordinated assistance.
• Keeping accurate case records, updating the PASS database and contributing to reports, statistics and handovers.
• Responding to incidents and emergencies in line with safeguarding, health and safety procedures.
• Working closely with colleagues, taking part in team meetings and supervision, and helping maintain a safe, person-centred service.

Kenntnisse

Communication skills

Record-keeping

Calm under pressure

Driving licence

Ausbildung

QQI Level 5 in Healthcare/Social Care

Jobbeschreibung

Location: Laois, Longford, Offaly and Westmeath, based in Athlone.

Contract: Permanent

Hours: Average 39 hours per week, including evenings and weekends

Reporting to: Head of Services Closing date: 31 October 2026

Contract: Permanent

Be there when someone needs help most

Homelessness doesn't end when the working day finishes. For someone sleeping rough, facing an immediate housing crisis or struggling to access essential services, having somebody to turn to in the evening can make an enormous difference.

Midlands Simon Community is looking for a Case Worker to join its out of hours outreach service, providing practical assistance, guidance and advocacy to people experiencing homelessness or at immediate risk of losing their homes across the Midlands.

The role

You'll respond to people who need assistance outside normal office hours, delivering support grounded in trauma-informed care and harm reduction. Your responsibilities will include:

• Engaging with people sleeping rough, experiencing homelessness or facing an immediate housing crisis, assessing their needs and providing practical support.
• Offering information, guidance and advocacy to help people access housing, healthcare, welfare, addiction services and other essential supports.
• Building working relationships with local authority housing teams and other agencies so people receive coordinated assistance.
• Keeping accurate case records, updating the national homeless services database (PASS) and contributing to reports, statistics and handovers.
• Responding to incidents and emergencies in line with safeguarding, health and safety and other organisational procedures.
• Working closely with colleagues, taking part in team meetings and supervision, and helping maintain a safe, person-centred service.

What you'll need

• A minimum QQI Level 5 qualification in Healthcare, Social Care, Community Care or a related area.
• At least 12 months experience in homelessness, addiction, social care, healthcare or outreach work.
• A full driving licence and access to a car, as the role involves travel across all four counties.
• Strong communication, organisational and record-keeping skills.
• The ability to stay calm, make sound decisions and manage competing priorities in unpredictable situations.
• Personal integrity, professional boundaries and a genuine commitment to supporting people experiencing homelessness.

Working arrangements

This is a permanent position averaging 39 hours per week on a rotating roster from Monday to Sunday. Shifts begin at 3pm, 4pm, 5pm or 6pm and finish at midnight, and the roster includes two weekends per month.

You'll work within our Lone Working Policy, supported by an on-call manager, check-in procedures and a work phone.

What we offer

• Annual leave entitlement
• Paid training and regular supervision

About Midlands Simon Community

Midlands Simon Community supports people experiencing homelessness or at risk of becoming homeless across the four Midlands counties. Through prevention, outreach and housing support services, it helps people overcome housing difficulties and move towards greater security and independence.

All job offers are subject to Garda vetting and satisfactory reference checks. Midlands Simon Community is an equal opportunities employer and welcomes applications from all sections of the community.