Case Manager Team Lead (Grade V)

Lex Consultancy; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Dublin is seeking an experienced Regulatory / Case Management Team Lead to oversee a busy team and ensure compliance with regulatory standards. This role involves managing complex processes, coordinating projects, and improving operational procedures. Candidates should have at least 2 years of relevant experience and strong leadership skills. Competitive compensation and a path to permanent position are offered.

Qualifications

• Minimum 2 years in regulated or public service environments.
• Experience in team supervision.
• Strong organisational and project management capabilities.

Responsibilities

• Lead and develop a case management team to meet targets.
• Manage processing of regulatory applications.
• Act as a subject matter expert for projects.

Skills

People management

Organisational skills

Project management

Excellent communication

Workflow systems

Process mapping

Job description

Regulatory / Case Management Team Lead (Grade V)

2 Year FTC with a view to permanency

About the Role
We’re seeking an experienced and organised professional to lead a busy case management team within a regulatory and planning function. This role involves managing complex application processes, supporting departmental projects, and ensuring high standards of compliance, efficiency, and service delivery.

Reporting to the Department Manager, you’ll oversee a team, coordinate projects, and act as a subject matter expert for workflow systems and process improvements.

Key Responsibilities

• Lead, support, and develop a team to achieve performance targets and service goals.
• Oversee the processing and management of a range of regulatory or licensing applications.
• Act as business owner or subject matter expert for projects and key systems.
• Ensure all processes meet internal quality management standards.
• Monitor workloads, track progress, and provide regular performance reports.
• Contribute to the development and improvement of operational procedures.
• Collaborate with other teams, departments, and external stakeholders to ensure timely and effective service delivery.
• Represent the department in internal and external meetings.

What We’re Looking For

• At least 2 years of relevant administrative or operational experience in a regulated, process-driven, or public service environment.
• Proven people management skills, with experience supervising a team.
• Strong organisational and project management abilities.
• Excellent communication and interpersonal skills.
• Confident using workflow and information management systems.
• Experience with process mapping, Lean, or continuous improvement initiatives.
• Understanding of regulatory or licensing procedures in any industry.
• Ability to adapt to new systems and processes quickly.

Apply for this job

[Case Manager Team Lead (Grade V) / #SF19650]

Call us on [phone] and quote job reference #SF19650