Care Supervisor

Caremark Ireland

Dublin

On-site

EUR 368,000 - 421,000

Full time

5 hours ago

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Benefits offered by this job

Dynamic team

Career development

Company car

Consistent roster

Sick pay

Employee assistance programme

Job summary

Caremark Ireland is seeking a Field Care Supervisor to ensure delivery of high-quality home care by implementing field-based quality controls and supporting Care & Support Workers in a designated area. You will conduct assessments, manage visits, and ensure compliance with care standards.

You will collaborate with Care Coordinators to arrange staffing, lead inductions and in-field training, and monitor service quality while maintaining strong communication with managers.

Qualifications

QQI Level 5 or 6 in Healthcare is required.
Valid Irish driving licence is required.
Healthcare experience (2 years) is required.

Responsibilities

Conduct comprehensive Individual Needs Assessments for service users and update risk assessments as needed.
Ensure all service user visits are fully covered and respond promptly to emergencies.
Collaborate with Care Coordinators to support recruitment and staffing, including sickness and holiday cover.
Lead practical inductions and in-field training for Care & Support Workers and identify training needs.
Monitor service quality, document outcomes, and act on feedback and performance issues.

Skills

Driving Licence

Risk Assessment

Care Coordination

Education

QQI level 6 in Healthcare (preferred)

QQI level 5 in Healthcare

Job description

Job Overview

The Field Care Supervisor is responsible for ensuring the delivery of high-quality care by implementing field-based quality control systems and providing continuous support to Care & Support Workers within a designated area. This role requires a proactive approach to managing care services, maintaining effective communication, and ensuring compliance with all care standards. Key Responsibilities:

Job Description

Location: 50a Sundrive Road

Why Join Us?

Be part of a dynamic team
Career development opportunities
Access to a company car
Consistent roster
Sick pay
Employee assistance programme

Job Overview

About The Role

Assessments & Risk Management: Conduct comprehensive Individual Needs Assessments for new and existing service users, including regular risk assessments and updates to ensure tailored, safe, and effective care plans.
Service Delivery & Coverage: Ensure all service user visits are fully covered, respond promptly to emergencies as the first point of contact, and accompany Care & Support Workers on introductory visits to support smooth transitions.
Collaboration & Staffing: Work closely with Care Coordinators to support recruitment, allocate permanent and temporary staff, and manage cover for sickness, holidays, and unforeseen absences.
Training, Supervision & Development: Lead practical inductions and in-field training, supervise and mentor Care & Support Workers, identify further training needs, and promote ongoing professional development.
Quality Assurance & Reviews: Conduct regular service user reviews, monitor satisfaction and worker performance, ensure accurate documentation, and act promptly on feedback and performance issues.
Reporting & Communication: Maintain clear communication with the Care Manager and Care Coordinator, ensuring timely and accurate completion of all reports and administrative tasks.

Work Environment: Field Care Supervisors are expected to spend approximately 95% of their working week in the field, providing direct support to Care & Support Workers and ensuring the quality of service delivery. The remaining 5% of the time will be dedicated to completing necessary administrative duties in the office.

Requirements

Valid Irish Driving Licence
QQI level 6 in Healthcare (preferred), QQI level 5 is also accepted.

Experience

Healthcare: 2 years (required)

Licence/Certification

Irish Driving Licence (required)
QQI level 5 or level 6 (required)

Work Location

Work Location: On the road

About The Company

Our mission is simple:

To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
We are the mark of excellent care.
We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here’s why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.
Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.
Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.
Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

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