Care Coordinator

Alpine Healthcare; Dublin; On-site; EUR 27,000 - 30,000; Full time

Job summary

A healthcare organization in Dublin is seeking a Care Co-Ordinator to manage schedules for service users and support workers. This entry-level position requires excellent communication skills, the ability to work under pressure, and prior experience in a client care role. Benefits include support for further education and career development opportunities. The role is full-time and offers flexible availability across 7 days.

Benefits

Parking

Support for Further Education

Company events

Continuous support for staff

Free comprehensive induction and training programme

Career development opportunities

Qualifications

• Previous experience in a client care role or similar background.
• Ability to work independently and in a team-oriented environment.
• Experience in a similar role with a commitment to high professional standards.

Responsibilities

• Coordinate roster for Homecare support workers daily.
• Maintain professional relationships with Service Users and staff.
• Process new HSE/private referrals and carry out related administrative tasks.

Skills

Excellent communication skills

Planning and organisational skills

Negotiating skills

Ability to cope with pressure

Commitment to empowering service users

Job description

Overview

Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available

Job title: Care Co-Ordinator

Reports to: Service Manager

Line Manager: Service Manager

Summary of post: Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.

Position Statement: Care Coordinator to manage Schedules for all the Service Users. The Care Co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care Co-ordinator Team Lead, Home care Service Manager, and Team Leader. This is a fast-paced, critical role within the home care service.

Eligibility: Knowledge of Microsoft Office (MS Outlook, MS Excel, MS Word). Previous experience in a client care role and/or similar background. Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or healthcare setting. An open approach to problem solving and willingness to think outside the box is encouraged. Willing to take part in various projects.

Location: On-site

Availability: Flexible across 7 days. On-call or out-of-hours duties on a rota may be required.

Salary: €27,000-€30,000 per annum DOE pro rata at 40 hours.

Responsibilities

• Answering calls in a friendly, professional, and knowledgeable manner.
• Coordinating roster for Homecare support workers daily using software.
• Maintaining professional relationships with Service Users and staff.
• Organising and participating in staff inductions with service users.
• Daily follow-up of inquiries and managing/sharing the Service User inquiry logs.
• Processing new HSE/private referrals and carrying out related administrative tasks.
• Recording complaints empathetically and logging them; sharing with Sr. Management and the Service Manager in a timely manner.
• Supporting consultants and maintaining operations to the agreed standard, complying with policies and regulations.
• Marketing the organisation and selling its services at agreed prices.
• Managing emergencies effectively.

Qualifications & Skills

• Excellent communication, planning, and organisational/multi-tasking skills.
• Negotiating skills and empathy towards Service users and staff.
• Ability to cope with pressure, be efficient, and energetic; adapt to change in a busy environment.
• Understanding and commitment to empowering service users.
• Able to self-manage and ask for help when needed; commitment to a high professional standard.
• Experience in a similar role; ability to influence others and develop professional relationships with Service Users, families, co-workers, and Management.
• Enjoy working in a small, diverse, team-oriented environment; prioritisation and time management.
• Ability to work independently and meet deadlines; willingness to undertake other duties as assigned.

Benefits

• Parking
• Support for Further Education
• Company events
• Fortnightly pay
• Long service awards
• Continuous support for staff
• Free Garda Vetting
• Employee referral scheme
• Free comprehensive induction and training programme
• Career development opportunities
• Leadership development programme

Team & Roles

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other