Cafe Assistant

Aramark; Dublin; On-site; EUR 20,000 - 29,000; Full time

Job summary

Aramark Ireland is seeking a Coffee Assistant in Dublin to deliver outstanding customer service, craft quality beverages, and support café operations in a fast-paced team environment.

Responsibilities include greeting customers, taking orders, preparing drinks, maintaining cleanliness, and handling till transactions with accuracy. The role emphasizes reliability, adaptability, and a positive, customer-focused attitude.

Qualifications

• Excellent communication and people skills with the ability to interact positively with diverse customers.
• Strong organisational skills and meticulous attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Demonstrated knowledge of food hygiene and food safety standards.

Responsibilities

• Greet customers and take orders in a friendly, professional manner.
• Prepare and serve coffee, tea, beverages, and snacks to high quality standards.
• Provide excellent customer service and resolve enquiries empathetically.
• Maintain cleanliness and organisation of tables, counters, and dining spaces.
• Restock cafe supplies and assist with opening/closing procedures.

Skills

Customer service

Communication

Organisational skills

Food safety knowledge

Tools

EPOS systems

Till operations

Job description

Job Description

We are seeking an enthusiastic and customer-focused Coffee Assistant to join our team in Dublin, Ireland. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service, preparing quality beverages, and working collaboratively within a dynamic café environment. As a Coffee Assistant, you will play a vital role in creating a welcoming atmosphere whilst maintaining the highest standards of efficiency and professionalism.

• Greet customers warmly and take food and beverage orders with a friendly and professional demeanour
• Prepare and serve coffee, tea, speciality beverages, and snacks to the highest quality standards

• Provide exceptional customer service and resolve enquiries or complaints professionally and empathetically
• Maintain cleanliness and organisation of tables, counters, kitchen areas, and dining spaces throughout your shift
• Restock food, beverages, and café supplies promptly and efficiently
• Assist with opening and closing café procedures, ensuring all tasks are completed thoroughly

• Adhere strictly to food safety, hygiene, and health and safety regulations at all times
• Operate tills accurately and process customer transactions with care and attention to detail
• Support colleagues to ensure smooth and efficient café operations
• Demonstrate flexibility and willingness to learn new skills and develop your barista knowledge

Qualifications

**Required Skills and Attributes:**

• Excellent communication and people skills with the ability to interact positively with diverse customers
• Strong organisational skills and meticulous attention to detail
• Ability to work effectively under pressure and manage multiple tasks simultaneously
• Demonstrated knowledge of food hygiene and food safety standards

• Positive, customer-focused attitude with genuine passion for delivering excellent service
• Capability to work both independently and collaboratively as part of a supportive team
• Basic numeracy skills for till operations and stock management
• Physical stamina and ability to stand for extended periods

**Desirable Experience and Qualifications:**

• Previous experience in hospitality, a coffee shop, retail, or customer service environment
• Familiarity with coffee preparation techniques and beverage knowledge
• Experience operating electronic point-of-sale (EPOS) systems
• Food hygiene certification or willingness to obtain one

**Personal Qualities:**

• Reliability and punctuality
• Resilience and flexibility in a fast-paced environment
• Willingness to learn and develop your skill base
• Inclusive and empathetic approach to customer interactions

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.