Business Systems Graduate - App Support

Verizon; Limerick; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Verizon Ireland is seeking an Application Support Engineer to provide operational support, resolve first-level issues, and collaborate with cross-functional teams. You will test releases, create documentation, and train end users in a hybrid work setting.

A degree with relevant co-op/internship, exposure to enterprise software, and strong troubleshooting are required. You will work with Global Sourcing & Supply Chain, ensuring effective incident resolution and user support while contributing to

Qualifications

• Degree in Business Information Systems, Technology, or related discipline.
• Co-op or internship experience with project/work experience (portfolio helpful).
• Exposure to enterprise software systems.
• Experience troubleshooting and analyzing issues.
• Strong organisational skills.
• Experience using Google G‑Suite and Microsoft Office.
• Must have the right to work in Ireland; sponsorship not available.

Responsibilities

• Understand operational business challenges across Global Supply Chain, Sourcing and Sustainability.
• Identify, own and resolve application fallout errors.
• Identify, own and drive resolution of gaps in application functionality.
• Test functionality on fixes, enhancements or new releases before end-user acceptance.
• Create documentation related to upcoming functionality releases.
• Create and deliver training to end users.

Skills

Logical problem-solving

Strong communication

Organisational skills

Team player

Independent worker

Multitasking

Education

Bachelor's degree in Business Information Systems, Technology, or related discipline

Tools

Google G-Suite

Microsoft Office

SAP S4 HANA

Ariba

IBP

Job description

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Application Support Engineer in the Verizon Ireland Global Sourcing & Supply Chain group, you will contribute efforts on operational support for the organization and clear application issues. You will work in a cross-functional and cross-organizational environment (including Third party partners) to facilitate and deliver operational resolutions. You will work with end-users to answer questions and help resolve first-level issues on application support matters. You will partner with Global Technology Services colleagues when additional assistance is needed to resolve application issues tied to functionality and / or interfaces.

• Understanding operational business challenges across Global Supply Chain, Sourcing and Sustainability
• Identifying, owning and resolving application fallout errors
• Identifying, owning, and driving resolutions to gaps in application functionality
• Testing functionality on fixes, enhancements or new releases prior to end-user acceptance
• Creating documentation related to upcoming functionality releases
• Creating and delivering training to end users

What we are looking for:

You’ll need to have:

• Graduated with a degree in Business Information Systems, Technology, or a related discipline
• A related co-op or internship experience, with proven project and work experience (a portfolio is helpful)
• Exposure to enterprise software systems.
• Experience in troubleshooting and analyzing issues
• Strong organisational skills
• Experience using Google G‑Suite Applications and Microsoft Office Applications
• To be considered for this role, applicants must already hold a valid right to work in Ireland. We are currently unable to support employment permit sponsorship.

Even Better If You Have

• Exposure, knowledge or proficiency in SAP application suites (S4 HANA, Ariba, IBP) or related systems
• Experience in system testing
• Good team player, well organized and self‑starter
• Ability to work independently and within a team in a fast‑paced environment
• Strong interpersonal communication skills with ability to multitask

Why Verizon?

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries and performance‑based incentives. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad‑based discretionary equity award programme.
• Your benefits are market competitive and delivered by some of the best providers.
• You are provided with a full spectrum of health and wellbeing resources, including a first‑in‑class Employee Assistance Programme, to empower you to make positive health decisions.
• We offer generous paid time off benefits to help you manage your work‑life balance and opportunities for flexible working arrangements*.
• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award‑winning training, online development tools, and access to industry research.
• You will be able to take part in volunteering opportunities as part of our environmental, community, and sustainability commitment.
• Benefit packages are tailored to the specific country where a position is based.

Where you’ll be working

In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.