Business Operations Director

NTT DATA North America; Dublin; On-site; EUR 100,000 - 130,000; Full time

Job summary

NTT DATA Ireland is seeking an experienced operational leader to drive day-to-day middle and back-office activities, ensuring governance and data integrity across the sector. You will coordinate forecasts, manage invoicing and margins, and support revenue growth through disciplined process execution.

The role requires strong governance, KPI tracking, and cross-functional collaboration with finance, delivery, and executive teams to deliver steady performance and strategic outcomes.

Qualifications

• Extensive experience in operational leadership, business management, and financial oversight.
• Strong understanding of governance, forecasting, and KPI tracking.
• Ability to drive process improvements and cost efficiency.

Responsibilities

• Manage day-to-day middle and back-office operations to support sector goals.
• Lead governance implementation to monitor progress against the Sector Growth Plan.
• Oversee CRM data quality (Salesforce) and run weekly pipeline calls with client executives.
• Lead monthly sector P&L forecasting with finance and delivery teams.
• Manage invoicing accuracy, aged debt, and WIP clearance.
• Define and approve sales investments and non-billable activities for growth.
• Forecast and allocate resources including budget and equipment.
• Prepare monthly sector reports and escalate risks to sector leadership.
• Provide delegated sign-off for bids and business development when senior leadership is absent.

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

What You Will Be Doing

In this role with NTT DATA Ireland, you will play a pivotal part in driving operational efficiency and ensuring the seamless execution of day-to-day activities in the country. Your focus will be on managing “middle” and “back office” operations, enabling the Country Lead to concentrate on client-facing activities and growth initiatives. You will take the lead in implementing governance structures to manage and measure progress against the Sector Strategic Growth Plan, ensuring compliance with NTT DATA’s policies and procedures.

A core responsibility will be to ensure the accuracy and consistency of sector pipeline data within the CRM system (Salesforce), leading weekly pipeline calls and providing forecasts of order intake metrics to the Sector Head and broader UK business. You will also lead the monthly sector P&L forecasting process, collaborating closely with finance teams and delivery directors to ensure revenue, margin, and cost projections are accurate.

Your role will extend to managing invoicing, aged debt, and margin improvement plans, ensuring that financial operations run smoothly. You will also prepare monthly sector reporting packs, tracking KPIs, escalating risks, and driving process improvements. As a visible member of the Sector Leadership Team, you will foster strong internal relationships, engage in constructive challenge, and contribute to building a high-performing business.

Key responsibilities include:

• Operational Oversight:
  • Manage day-to-day “middle” and “back office” operations, ensuring a “tightly run ship” that supports sector goals.
  • Implement and enforce governance to track progress against the Strategic Growth Plan and NTT DATA KPIs.
  • Ensure compliance with NTT DATA policies, including bid approvals, signature policies, and data protection.
• Pipeline Management & Financial Oversight:
  • Oversee sector pipeline data within the CRM system (Salesforce), ensuring accuracy and consistency.
  • Lead weekly pipeline calls with client executives and provide order intake forecasts for the fiscal year.
  • Lead the monthly P&L forecasting process, working with finance, client executives, and delivery teams to ensure accurate projections of revenue, margin, and costs.
  • Manage invoicing accuracy, monitor aged debt, and ensure timely approval and clearing of WIP.
• Sales Investment:
  • Define and approve sales investment, including marketing expenses, the use of commercial levers (sales executives, partners, and alliances), and dedication to pre-sales and other non-billable activities to ensure business growth.
• Sector Resource Management:
  • Forecast and allocate resources, including personnel, budget, and equipment, to effectively support operational activities and ensure optimal performance.
  • Conduct regular reviews to optimise resource utilisation and maintain a positive, supportive team culture.
• Reporting & Process Improvement:
  • Prepare monthly sector reports, tracking KPIs and escalating risks or issues to the Sector Head.
  • Continually identify and implement improvements to enhance operational efficiency and accuracy.
• Business Development (Delegated Authority):
  • Provide delegated sign-off authority for bids and business development activities when the Sector Head is absent, ensuring business continuity in decision-making.
• Strategy Implementation:
  • Translate the sector’s strategic objectives into operational plans and initiatives, ensuring that day-to-day activities align with broader business goals.
• Leadership & Collaboration:
  • Foster strong relationships with internal stakeholders, including C-level executives.
  • Support and engage with other sector leadership team members, offering constructive challenge and accountability.
  • Work closely with the UK&I COO to implement companywide initiatives within the sector.
  • Manage quarterly sector Townhall meetings, gathering insights from various departments including Finance, Delivery, and Marketing.

What You Will Bring

You will bring extensive experience in operational leadership, business management, and financial oversight. Your ability to manage day-to-day operations, ensure compliance with corporate policies, and drive financial performance will be essential to your success. In addition, your leadership skills will enable you to foster a positive and high-performing team culture while maintaining strong relationships across the organization.

Key qualities include:

• Operational & Financial Expertise:
  • Proven experience in managing business operations, ensuring compliance, and delivering against financial targets.
  • Strong understanding of business accounting principles, financial forecasting, and reporting.
• Data & Process Management:
  • Analytical skills to process data, create reports, and perform trend analysis to support decision-making.
  • A track record of implementing process improvements that enhance operational efficiency and cost-effectiveness.
• Sales Investment Leadership:
  • Experience in defining and approving sales investments, including marketing expenses and leveraging commercial resources (sales executives, partners, and alliances) to drive growth.
• Resource Management:
  • Strong ability to forecast and allocate resources effectively to optimise team performance and project outcomes.
  • A proven history of conducting regular reviews to ensure optimal resource utilisation and foster a positive team culture.
• Leadership & Collaboration:
  • Ability to engage with stakeholders at all levels, including C-level executives, fostering strong internal relationships.
  • A role model for others, contributing to building a high-performance culture and holding others accountable.
• Decision-Making & Problem-Solving:
  • Confidence in making pragmatic and reliable decisions in a timely manner, especially under pressure.
  • Personal integrity, gravitas, and the ability to inspire and convince others through strong communication and leadership.

Who we are:

We’re a business with a global reach that empowers local teams, undertaking exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services allows you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well‑being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

For more information on Diversity, Equity, and Inclusion please link here: Creating Inclusion Together.

What we’ll offer you:

• We offer a range of tailored benefits that support your physical, emotional, and financial well‑being.
• Our Learning and Development team ensures continuous growth and development opportunities for our people.
• We also offer the opportunity to have flexible work options.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75 % of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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