Business Development Executive - West

Sigmar Recruitment; Drimoleague; On-site; EUR 30,000 - 35,000; Full time

Job summary

Sigmar Recruitment is seeking a Sales Executive – Telesales & Sales Administration in Drimoleague, Co. Cork. You will manage inbound enquiries, process orders, support existing accounts and coordinate with internal teams to ensure customer satisfaction.

The role suits someone who enjoys speaking with customers, solving problems and handling multiple priorities, with responsibilities spanning sales, operations and finance functions. A strong emphasis on cash collection and upselling opportunities.

Qualifications

• Experience in customer-facing, telesales, sales administration or account management roles.
• Confident and professional communication by phone and email.
• Strong organisation and ability to manage multiple priorities.
• Proactive, practical, solutions-focused approach to customer queries.
• Comfort discussing overdue payments and handling difficult conversations.
• Commercial awareness and importance of customer retention and cash collection.

Responsibilities

• Respond to inbound calls and customer enquiries by phone, email and other channels.
• Handle invoices, pricing enquiries and order-related questions.
• Prepare quotations and process customer orders through to completion.
• Manage a portfolio of existing customer accounts and be a key contact.
• Build strong relationships and identify opportunities to retain and grow accounts.
• Coordinate with sales, operations, drivers and delivery teams on schedules and changes.
• Inform customers of delivery arrangements and delays.

Skills

Telesales

Account management

Customer service

CRM

Communication

Organization

Cash collection

Tools

CRM

Order management

Business systems

Job description

Sales Executive – Telesales & Sales Administration

Drimoleague, Co. Cork

About Your New Employer

• Our client is a growing Irish energy business supplying traditional fuel products and renewable energy solutions.
• Join a collaborative and fast-paced commercial team where your contribution will have a direct impact.
• Gain broad experience across sales, customer account management, operations coordination and credit control.
• Develop your career within a growing business that offers progression based on performance, capability and ambition.
• You will work closely with the sales, operations, finance and delivery teams to ensure customers receive a reliable and efficient service.

About Your New Job

As a Sales Executive, you will play a key role in managing inbound customer enquiries, processing orders, supporting existing accounts and coordinating with internal teams.

This is a varied, hands-on role suited to someone who enjoys speaking with customers, solving problems and managing multiple priorities.

You will:

• Answer inbound calls and respond to customer enquiries by phone, email and other channels.
• Handle customer queries, invoice requests, pricing enquiries and order-related questions.
• Prepare quotations, process customer orders and ensure requirements are followed through to completion.
• Manage a portfolio of existing customer accounts and act as a key point of contact.
• Build strong customer relationships and identify opportunities to retain, develop and grow accounts.
• Coordinate with sales, operations, drivers and delivery teams regarding schedules, availability and changing customer requirements.
• Keep customers informed of delivery arrangements, delays or changes.
• Resolve customer and operational issues quickly and professionally.
• Monitor customer accounts and follow up on overdue invoices and outstanding balances.
• Make calls and send emails to support debt collection while maintaining positive customer relationships.
• Work with the finance and sales teams to resolve payment discrepancies, invoice queries and account issues.
• Follow up on previous enquiries, quotations and dormant accounts.
• Support targeted outbound sales activity and identify opportunities for upselling and cross-selling.
• Assist the Head of Sales with customer reviews, tenders and wider commercial opportunities

What Skills You Need

• Previous experience in a customer-facing, telesales, sales administration, account management or customer service role.
• Confident and professional communication skills, particularly over the phone and by email.
• Strong organisation and attention to detail, with the ability to manage multiple priorities.
• A proactive, practical and solutions-focused approach to customer queries and operational challenges.
• The confidence to discuss outstanding payments and handle difficult conversations professionally.
• Commercial awareness and an understanding of the importance of customer retention, sales and cash collection.
• Good computer skills, with experience using CRM, order management or business systems advantageous.

What's on Offer

• Salary: €30,000–€35,000 per annum, depending on experience.
• Career development: Build broad commercial experience across telesales, account management, operations coordination and credit control.
• Progression opportunities: Take on increased responsibility for customer accounts, commercial performance and business development.
• Varied role: Enjoy a hands-on position where you can make a meaningful contribution to a growing Irish business.
• Reporting to: Head of Sales.