Business Admin Hub Team Lead: Coaching & Improvement

PwC Ireland; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

PwC Ireland is seeking a Senior Associate to lead the Business Administration function within Internal Firm Services in Dublin. You will oversee a team of approximately 25 Administrators and coach 8–9 coachees, guiding performance, wellbeing and development.

You’ll collaborate with the BA Manager and stakeholders to optimise workloads, drive continuous improvement, and champion new ways of working including AI-enabled solutions. The role offers strategic impact and a collaborative culture.

Qualifications

• Experience in a team leadership or management role.
• Proven ability to lead, coach and develop people.
• Experience in shared services, operational support or service delivery.
• Strong stakeholder management across all levels of the organisation.
• Ability to manage competing priorities and deliver results.
• Strong problem-solving and organisational skills.
• Experience identifying opportunities for process improvement.
• Interest in innovation, technology and AI to improve service delivery.
• Excellent communication and collaboration skills.
• Customer service mindset with commitment to high-quality service.
• Ownership, accountability and change management能力.

Responsibilities

• Lead day-to-day delivery for a team of ~25 Business Administrators ensuring high-quality, customer-focused service.
• Coach and develop 8–9 coachees with goal setting and performance reviews.
• Promote open culture and collaboration across the team.
• Contribute to strategic priorities as part of Business Administration Management Team.
• Coordinate with BA Manager and other leaders on workloads, priorities and capacity.
• Optimise resource deployment across the hub.
• Oversee ServiceNow queues and support director/business requests.
• Identify opportunities to improve efficiency via processes and AI-enabled solutions.
• Drive continuous improvement and new ways of working.
• Liaise with stakeholders to deliver high-quality support services.
• Own a Business Administration pillar (e.g., Innovation, Learning & Development).
• Support onboarding of new admins and knowledge transfer.
• Review training needs with BA Manager and Learning & Development teams.
• Manage holidays and cover for business continuity.
• Attend stand-ups and team meetings; escalate issues as needed.
• Ensure exceptional stakeholder experience during transformation.

Skills

Team leadership

Coaching

Stakeholder management

Problem solving

Organisational skills

Process improvement

Innovation

Communication

Customer service

Adaptability

Tools

ServiceNow

Job description

PwC Ireland is seeking a Senior Associate to lead the Business Administration function within Internal Firm Services in Dublin. You will oversee a team of approximately 25 Administrators and coach 8–9 coachees, guiding performance, wellbeing and development.

You’ll collaborate with the BA Manager and stakeholders to optimise workloads, drive continuous improvement, and champion new ways of working including AI-enabled solutions. The role offers strategic impact and a collaborative culture.