Broadcast Support Engineer — Live Production & Cloud Pro

Tyrell; Dublin; On-site; EUR 36,000 - 54,000; Full time

Job summary

Tyrell in Dublin is expanding its broadcast engineering team with a Junior or mid-level engineer who loves the nuts and bolts of Broadcast, Post, VFX and Animation. A passion for technology and a willingness to learn will be valued as we provide product training.

The role includes phone, remote and on-site support, system installation and upgrades, and managing support cases in our MS Dynamics CRM. Occasional travel for installations and manufacturer training is expected, with growth

Qualifications

• A fast learner with problem solving skills.
• Cloud technologies knowledge is a plus.
• Live studio production systems and live streaming practices are beneficial.
• Post-production workflows and editing knowledge are advantageous.
• Cloud-based technologies experience is helpful.
• Avid ACSR certification or practical Avid experience is advantageous.
• Willingness to be flexible with working hours to meet deadlines.
• Ability to work under pressure and prioritise tasks.
• Ability to build effective relationships across teams and levels.
• Ownership mindset and collaborative approach to issues.

Responsibilities

• Provide phone, remote and on-site support to existing and new customers.
• Install and configure new systems; upgrade existing systems.
• Create, update and follow up on support cases in MS Dynamics CRM.
• Organise repairs, replacements and returns of faulty equipment.
• Demonstrate Tyrell's product portfolio to customers.
• Contribute to Tyrell newsletters, whitepapers and knowledgebase.
• Research current and emerging products, workflows and technologies.
• Participate in ad hoc company projects requiring technical input.
• Assist in developing opportunities for professional services and support.
• Attend trainings, events and webinars to stay up to date.
• Take active interest in Tyrell and the wider IT services landscape.
• Ensure customer deadlines are met and manage expectations with sales.
• Undertake ad hoc assignments and special projects under department guidance.

Skills

Fast learner

Cloud technologies

Live streaming

Studio production

Post-production workflows

Avid certification

Flexible hours

Work under pressure

Relationship building

Ownership mindset

Education

Tools

MS Dynamics CRM

Job description

Tyrell in Dublin is expanding its broadcast engineering team with a Junior or mid-level engineer who loves the nuts and bolts of Broadcast, Post, VFX and Animation. A passion for technology and a willingness to learn will be valued as we provide product training.

The role includes phone, remote and on-site support, system installation and upgrades, and managing support cases in our MS Dynamics CRM. Occasional travel for installations and manufacturer training is expected, with growth