Branch Operations Specialist

Sherry FitzGerald Limited; Cork; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

Sherry FitzGerald Limited in Cork is seeking a Branch Operations Officer to support daily branch activities and deliver outstanding customer service. You will work independently and as part of a team, managing communications, appointments, and file compliance with attention to detail.

The role requires strong administration experience, MS Office proficiency, and excellent interpersonal skills to ensure the branch runs smoothly and customers receive exceptional service.

Qualifications

• Minimum 2–3 years of administration experience.
• Proficient knowledge of MS Office, especially Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills with the ability to multitask and meet deadlines.
• Highly motivated with strong attention to detail and ownership.

Responsibilities

• Provide excellent customer service representing the Sherry Fitz Way in all dealings.
• Support branch manager on daily operational activities to ensure smooth running of the branch.
• Handle incoming phone and email queries related to the branch and arrange appointments.
• Record details accurately on Agency Cloud and monitor messages and tasks.
• Ensure appointments are confirmed on Agency Cloud and compliance documents are on file.
• Prepare and stock MA kits, order stock and oversee board orders.

Skills

Communication skills

Customer service

Organisational skills

Proactive attitude

multitasking

Tools

Agency Cloud

Sage Pay

MS Office (Word/Excel)

Brochure creation platform

Job description

Sherry FitzGerald Limited in Cork is seeking a Branch Operations Officer to support daily branch activities and deliver outstanding customer service. You will work independently and as part of a team, managing communications, appointments, and file compliance with attention to detail.

The role requires strong administration experience, MS Office proficiency, and excellent interpersonal skills to ensure the branch runs smoothly and customers receive exceptional service.