Branch Operations Leader (Retail, Warehouse & Fleet)

LKQ Europe; Nenagh; Remote; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

EAP (24/7)

Health Plan

Cycle to Work

Staff Discounts

Job summary

LKQ Europe is seeking a Duty Manager to join our branch leadership team in Ireland. You will help lead the day-to-day operation across retail, warehouse and fleet, delivering exceptional service and maintaining safety and compliance.

Your role will involve coaching staff, optimizing stock, and driving branch performance. You will report to the Branch Manager and work with other Duty Managers to develop talent, manage KPIs, and grow the business across UK & Europe.

Qualifications

• Experience leading teams in retail, warehouse, logistics or distribution.
• Ability to coach, motivate and develop colleagues.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• Customer-focused mindset with a drive to deliver outstanding service.
• Knowledge of stock control and operational processes.
• Commercial awareness and ability to influence business performance.

Responsibilities

• Leading the operation: Supporting the day-to-day running of the branch across retail, warehouse and fleet operations.
• Coordinating resources to ensure smooth, efficient operations and excellent customer service.
• Driving operational excellence by maintaining company standards, policies and procedures.
• Managing stock accuracy, inventory control and stock take activities.
• Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
• Overseeing returns, warranties and reverse logistics processes.
• Supporting Click & Collect and delivery operations.
• Ensuring fleet compliance, vehicle readiness and operational efficiency.
• Leading people: Coaching, motivating and developing colleagues across all operational areas.
• Conducting performance conversations and supporting individual development plans.
• Assisting with recruitment, onboarding and succession planning.
• Creating a positive, inclusive and customer-focused culture.
• Building a flexible, multi-skilled team capable of delivering exceptional results.
• Delivering an exceptional customer experience: Championing a customer-first culture throughout the branch.
• Supporting colleagues to deliver outstanding service every day.
• Resolving customer queries professionally and efficiently.
• Working closely with sales and operational teams to maximise customer opportunities.
• Maintaining high standards of branch presentation and operational excellence.
• Driving performance: Supporting delivery of branch sales, profit and margin targets.
• Monitoring operational costs, payroll and productivity.
• Maintaining robust cash handling and stock control procedures.
• Using KPIs and operational data to identify opportunities for continuous improvement.
• Supporting branch growth through operational excellence and commercial awareness.
• Keeping everyone safe: Promoting a safety-first culture across the branch.
• Ensuring compliance with Health & Safety legislation and company policies.
• Supporting operational, financial and stock audits.
• Maintaining accurate compliance records and operational controls.
• Ensuring all colleagues complete mandatory training and compliance requirements.

Skills

People leadership

Operational excellence

Customer service

KPIs & performance

Fleet operations

Stock control

P&L awareness

Communication

Job description

LKQ Europe is seeking a Duty Manager to join our branch leadership team in Ireland. You will help lead the day-to-day operation across retail, warehouse and fleet, delivering exceptional service and maintaining safety and compliance.

Your role will involve coaching staff, optimizing stock, and driving branch performance. You will report to the Branch Manager and work with other Duty Managers to develop talent, manage KPIs, and grow the business across UK & Europe.