Blockchain Application Support Engineer

Medium; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading blockchain security firm in Dublin is seeking an Application Support Engineer to ensure the production application runs smoothly. The role involves managing application features, supporting blockchain infrastructure, and working closely with engineers. Ideal candidates should have a degree in a relevant field, experience in programming, and familiarity with cloud deployments. Offer includes opportunities for growth in an exciting industry.

Qualifications

• Strong curiosity and desire to identify problems or root causes.
• Experience in supporting applications.
• Comfortable with analysing logs and keen eye for anomalies.

Responsibilities

• Ensure the application is running at all times in Production.
• Manage non-production environments such as pre-production/staging.
• Monitor, troubleshoot and triage application alerts and issues.

Skills

Programming languages (Rust, Javascript, Node.js, Golang)

Analytical mindset

Experience in deploying in various cloud environments (Azure, Google, Amazon)

Experience in building monitoring tools (Grafana, Prometheus)

Container infrastructures (Kubernetes, docker-compose)

Education

Degree in Computer Science, Engineering, or Information Technology

Tools

Grafana

Prometheus

Fluentd

ElasticSearch

Kibana

Job description

The blockchain security team is working on core Blockchain technologies, Smart contracts and other building blocks that allow us to create unique products for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques and with multiple patents granted to this team, this is a key strategic investment for Crypto.com. It is a unique opportunity to work on the future of this exciting industry.

Responsibilities

• Primary responsibilities to ensure the application is running at all times in Production.
• Manages other non-production environments such as pre-production/staging.
• Strong understanding of application features and all supported blockchains.
• Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments.
• Ability to apply fixes, improvements or optimization on the applications and infrastructure.
• Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses.
• Monitor, troubleshoot and triage application alerts and issues.
• Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed.
• Continuously improve on monitoring tools and processes.
• Coordinate DR testing and audit.
• Maintain and support blockchain infrastructure (some DevOps knowledge advantageous)
• For senior individuals, the responsibility includes communication with stakeholders on application issues.

Requirements

• Degree in Computer Science or Engineering or Information Technology or similar discipline
• Knowledge in programming languages such as Rust or Javascript or Node.js or Golang
• Past job experiences in supporting applications
• Attention to detail with an analytical mindset
• Comfortable with analysing logs and possess a keen eye for anomalies and inconsistencies
• Strong curiosity and desire to identify problems or root causes, and effectively communicate findings to the rest of the team
• Experience in deploying in various cloud (Azure, Google, Amazon)
• Experience in building, deploying and maintaining monitoring tools (Grafana, Prometheus, etc)
• Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)
• Experience in building, deploying and maintaining logging tools (Fluentd, ElasticSearch, Kibana, etc)