Blanchardstown - Client Care Coordinator

hello.de AG; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Join a dynamic and rapidly growing homecare company as a Client Care Coordinator in Dublin. This role is pivotal in ensuring that care assistants are efficiently scheduled and that clients receive the highest level of service. You'll be responsible for coordinating schedules, addressing operational issues, and ensuring that clients are informed of any changes. With a focus on career development and a supportive work environment, this position offers a unique opportunity to grow within a start-up atmosphere. If you're organized, independent, and passionate about making a difference in homecare, this is the perfect opportunity for you.

Benefits

Career Development Opportunities

Training / Continued Personal Development

Social Events

Supportive Work Environment

Qualifications

• 1 year of Office Administration experience required.
• Strong organisational skills and ability to work independently.

Responsibilities

• Coordinate care assistants' schedules daily.
• Address operational issues related to customer care calls.
• Ensure clients have a permanent care team assigned.

Skills

Office Administration

Organisational Skills

Independent Work

Healthcare Experience

One Touch Experience

Job description

Blanchardstown - Client Care Coordinator

Address: Blanchardstown, Dublin, Ireland

Compensation: $30,000.00 - $35,000.00/hour

Job Description

Platinum Homecare is the fastest growing homecare company in Ireland, with 10 Regional offices Nationwide.

Our Mission is simply to create a more efficient method of providing care to those who need it most.

We require an experienced Client Care Coordinator in Blanchardstown Co Dublin.

Job Summary

Your responsibilities as a Client Care Coordinator will include but are not limited to:

1. Coordinating care assistants' schedules on a daily basis.
2. Addressing any operational issues arising in relation to customer care calls.
3. Ensuring all clients have a permanent care team assigned to them.
4. Dealing with any scheduling queries and responding accordingly.
5. Providing emergency cover assigned until 10am the next working day.
6. Ensuring clients are informed of all time changes.
7. Ensuring all schedules are assigned 2 weeks in advance.
8. Ensuring weekly allocated hours are correct.
9. Liasing with Care Manager on start dates for new carers.
10. Completing reports on the shared drive by 12pm on the last working day.
11. Ensuring all shifts are covered 2 weeks in advance.
12. Conducting weekly reporting.

Qualifications & Experience Required

1. 1 year Office Administration experience.
2. One Touch experience is an advantage.
3. Healthcare experience is an advantage.
4. Strong organisational skills.
5. Ability to work independently.
6. Career development opportunities that a start-up can offer, if you wish to grow and develop with Platinum Home Care.
7. Training / Continued Personal Development (CPD) provided.
8. Competitive salary based on experience.
9. Social events.
10. Supportive work environment.