Billings Operations Manager- D2 immediate

Cpl Healthcare; Dublin; Hybrid; EUR 75,000 - 95,000; Full time

Job summary

A leading healthcare consultancy in Dublin seeks a Billings Operations Manager to oversee invoicing and cash application processes. This role requires 7-10 years of experience in billing operations, strong leadership, and proficiency in Salesforce/CPQ. The position is hybrid, offering a mix of office and remote work. Join our team and enhance customer experience through efficient billing strategies.

Qualifications

• 7-10 years in billing/AR/O2C with 2+ years in people management.
• Strong operational leadership skills.
• Proven experience across multiple billing systems.

Responsibilities

• Lead the Billing Ops team to deliver accurate invoicing.
• Set SLAs/KPIs and run weekly ops reviews.
• Own bill-run calendar and dispute resolution policies.

Skills

Billing Management

Stakeholder Management

Operational Leadership

Tools

Stripe Billing

Salesforce/CPQ

NetSuite ERP

Job description

My client in the Tech sector has an immediate requirement for a Billings Operations Manager. Hybrid working- D2 ( 3 days in office and 2 from home)

Initially a 3-6 month contract with potential to go permanent.

Mission: Lead the Billing Ops team to deliver accurate invoicing, clean cash application, and excellent customer experience while improving the O2C engine.

Responsibilities

• Manage team (coaching, capacity/coverage across time zones).
• Set SLAs/KPIs and run weekly ops reviews; drive continuous improvement.
• Own bill-run calendar, dunning strategy, dispute resolution policies.
• Partner with Sales/CS/RevOps/Accounting on pricing, policies, and close.
• Ensure SOX/controls, audit readiness, and documentation.

Qualifications

• 7-10 years in billing/AR/O2C including 2+ years people management.
• Experience across Stripe Billing, Salesforce/CPQ ( a must),NetSuite ERP( nice to have)
• Strong operational leadership and stakeholder management.

Contact Natasha today to hear more about this role

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