Bar & F&B Operations Lead — Guest Experience

Carrigaline Court Hotel & Leisure Centre; Carrigaline; On-site; EUR 32,000 - 42,000; Full time

Job summary

Carrigaline Court Hotel & Leisure Centre in Ireland invites applications for a Full Time Position in Collins Bar. The role involves liaising with heads of departments, managing bookings, and supervising bar operations to meet budget and high standards.

You will lead the F&B team, ensure staffing, training, and excellent guest service, while maintaining cleanliness and smooth service delivery across the department.

Responsibilities

• To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
• To manage all bookings
• To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Identify customer's needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish chedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• To assist in the daily operation of Food & Beverage department
• To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
• To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
• To be operationally responsible for the service delivery and standards throughout the bar when on Duty.
• Ensure that the back of house areas are in clean and proper condition.
• To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.

Job description

Carrigaline Court Hotel & Leisure Centre in Ireland invites applications for a Full Time Position in Collins Bar. The role involves liaising with heads of departments, managing bookings, and supervising bar operations to meet budget and high standards.

You will lead the F&B team, ensure staffing, training, and excellent guest service, while maintaining cleanliness and smooth service delivery across the department.