Audit Manager - Customer Domains

Bank of Ireland; Dublin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Hybrid working

Pension contributions

Maternity leave policy

Job summary

Bank of Ireland is seeking an Audit Manager within Group Internal Audit to support the Customer Domains. You will lead audit engagements from planning through reporting, focusing on mortgages, retail and Corporate & Community Banking, and you will contribute independent assurance to strengthen customer outcomes.

You will build strong relationships with stakeholders, communicate findings clearly, and support remediation actions while mentoring colleagues in a collaborative, high‑performing team.

Qualifications

• Certified with relevant qualification or working towards qualification (CISA/CIA or Accountancy).
• Experience in audits within financial services is desirable.
• Strong understanding of risk management and internal controls.

Responsibilities

• Lead and support audit engagements from planning through fieldwork and reporting in line with timelines and standards.
• Assess the design and effectiveness of controls across customer-facing activities (Retail and C&CB).
• Use data analytics and audit tools to enhance testing, identify trends and strengthen insights.
• Build strong relationships with stakeholders, communicating findings and supporting remediation actions.
• Contribute to audit planning, team collaboration and coaching of colleagues where appropriate.

Skills

Risk management

Internal controls

Data analytics

Stakeholder communication

Coaching/mentoring

Education

CISA

CIA

Accountancy qualification

Job description

What is the opportunity?

This is an exciting opportunity to join Group Internal Audit as an Audit Manager supporting the Customer Domains. Group Internal Audit is the Bank of Ireland's third line of defence, helping make the bank better by providing independent assurance on risk management and internal controls. In this role, you will deliver meaningful insights across mortgages, retail, and Corporate & Commercial Banking (C&CB), supporting strong customer outcomes and informed decision-making.

In this role, you will:

• Lead and support audit engagements from planning through to fieldwork and reporting, ensuring delivery in line with agreed timelines and standards
• Assess the design and effectiveness of controls across customer-facing activities, including Retail and C&CB
• Use data analytics and audit tools to enhance testing, identify trends, and strengthen audit insights
• Build strong relationships with stakeholders, clearly communicating audit findings and supporting remediation actions
• Contribute to audit planning, team collaboration, and continuous improvement, while supporting and coaching colleagues where appropriate

What will make you stand out?

You bring a strong understanding of risk management and internal control frameworks, combined with the ability to evaluate complex issues with sound judgement. You communicate clearly and confidently, helping partners understand risks and take action.

You are organised and comfortable managing multiple priorities, while maintaining high standards. Your analytical mentality helps you identify key themes and emerging risks, particularly across customer journeys and banking operations. You value collaboration and enjoy working as part of a supportive team environment.

Experience with the following will help you stand out but is not required to apply for this role:

• Mortgages, retail banking, or Corporate & Commercial Banking operations
• Customer protection areas such as complaints handling, product governance, or vulnerability
• Working in regulated financial services environments

Essential qualifications

Certified with relevant qualification or working towards qualification, Certified Information Systems Auditor (CISA); or Certified Internal Auditor - CIA; or Accountancy qualification

More about the team

Group Internal Audit operates across the entire Bank of Ireland Group, providing independent assurance and valuable insight to senior leadership, the Board, and regulators. The team has a unique view across all business areas, enabling a deep understanding of how the bank delivers for customers.

This is a hybrid role, based primarily at Baggot Plaza. We typically ask colleagues to spend a minimum of 8 days per month working in person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us

• The Bank of Ireland company culture prioritises work life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions.
• Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
• Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches.
• We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - Self
• Better together - Self
• Be Decisive - Self
• Take Ownership - Self
• Manage Risk - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.