Assistant Spa Manager

Royal Marine Hotel; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A luxury hotel and spa in Dublin seeks a Spa Assistant Manager to support operations and lead team excellence. Ideal candidates should have prior supervisory experience in a 4-star spa, be proficient in multiple treatments, and possess strong leadership skills. A commitment to wellness and exceptional guest service is essential for success in this role.

Qualifications

• Qualified and experienced therapist with supervisory experience.
• Knowledge of sales and retail performance in a spa environment.
• Passionate about wellness and guest service.

Responsibilities

• Lead the spa team for exceptional guest experiences.
• Support budgeting and daily operations.
• Maintain customer care and compliance with health regulations.
• Drive retail and treatment sales.

Skills

Massage

Facials

Nail treatments

Leadership

Communication

Tools

HotSoft

Phorest

Job description

Role Overview:

The Spa Assistant Manager will support the Spa and Health Club Manager in the day-to-day operations of the spa, ensuring the highest standards of service, team leadership, and operational efficiency. This is a hands-on role that combines supervisory responsibilities with active treatment delivery.

Key Responsibilities:

• Lead and motivate the spa team to deliver exceptional guest experiences.
• Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.
• Maintain high standards of customer care and professionalism at all times.
• Assist in staff training, scheduling, and performance reviews.
• Ensure compliance with health and safety regulations.
• Collaborate with the wider hotel and spa team to promote cross-departmental synergy.
• Drive retail and treatment sales, meeting and exceeding targets.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain accurate records and reports using spa software systems.
• Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development.
  
  

The ideal candidate will be:

• A qualified and experienced therapist, with previous supervisory experience in a 4-star spa environment.
• Proficient in massage, facials, and nail treatments.
• Ideally familiar with VOYA and Yonka product ranges (though this is not essential).
• Knowledgeable in HotSoft and Phorest systems (preferred but not required).
• Able to demonstrate proven sales and retail performance, which is a key requirement.
• Strong leadership, communication, and organizational skills.
• Passionate about wellness and delivering outstanding guest service.