Assistant Reservations Manager - Full Time

Tulfarris Hotel & Golf Resort; Blessington; On-site; EUR 40,000 - 60,000; Full time

Job summary

A prominent hotel in Blessington is seeking an Assistant Reservations Manager to ensure smooth operations of reservations while providing excellent customer service. The ideal candidate has 2-3 years of hotel reservations experience and strong communication skills. Responsibilities include managing reservations, training staff, and maintaining high service standards. This full-time role offers shift work and provides a collaborative team environment.

Benefits

Excellent working environment

Friends and family stayover specials

Employee of the month awards

Summer BBQ and Christmas party

Flexible working hours

Annual charity events

Free Car Parking

Training & Development opportunities

Career progression opportunities

Qualifications

• At least 2-3 years of hotel reservations experience.
• Courteous and focused on providing high standards of service.
• Permission to work in Ireland is required.

Responsibilities

• Assist with the efficient running of reservations ensuring high customer service standards.
• Train and develop staff using standard operating procedures.
• Manage reservations and oversee website management.
• Grow clients and group bookings actively.
• Address guest inquiries and maintain procedures.

Skills

Excellent communication skills

Team leadership

Detail-oriented

Multi-tasking

Customer service

Tools

HotSoft knowledge

Job description

Overview

Position: Assistant Reservations Manager (Full-Time Permanent)

Location: Tulfarris Hotel & Golf Resort, Blessington, Co. Wicklow

Tulfarris Hotel & Golf Resort is looking for a new Assistant Reservations Manager to join the management team in the Blessington Resort.

Our Hotel

More than just a hotel. Tulfarris is one of the most picturesque hotels in Wicklow. You can become part of the team that look after our deluxe guest bedrooms with spectacular views. Our luxurious hotel consists of 90 guest rooms and 3 self-catering lodges with their own unique story and style which provide the perfect setting for weddings and all sorts of special events. The Brasserie and The Fairways Restaurant serve an array of delicious food in a relaxing environment which boasts panoramic views across our golf course, the Blessington Lakes and Wicklow Mountains. Located just 45 minutes from Dublin City and 25 minutes from the M50, the hotel is easily accessible.

The New Role

Reporting directly to the hotel's Reservations & Revenue Manager & Director of Sales & Marketing, you will be a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 2 - 3 years hotel reservations experience. You will demonstrate excellent team leading abilities as well as the initiative required to multi task in this busy environment.

Day to day responsibilities

• Responsibility for assisting with the efficient running of the Reservations activities ensuring highest standard of customer service
• Responsibility for training and development of existing and new members of staff through use of SOP's with the support of Manager
• Supporting the Reservations team & taking reservations
• Yield and overseeing of website management
• Maintaining procedures and implementing new procedures if / when necessary
• Growing of clients and group booking on a constant daily basis
• Dealing with guests and fellow colleagues on a constant daily basis
• Other duties as required

HotSoft knowledge would be beneficial.

Ideal Candidate

• Must have previous experience in a similar role in a hotel
• Be courteous and focused on providing a consistently high standard of service
• Must be a team player with the ability to multi task
• Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
• Must possess excellent communication and interpersonal skills
• Communicate fluently in English (written & oral).
• The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved).
• All applicants must have permission to work in Ireland.

Why Work With Us?

We offer a variety of roster options which can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

Benefits

• Excellent working environment
• Friends and family stayover specials
• Employee of the month awards
• Summer BBQ and Christmas party
• Flexible working hours
• We run annual charity events
• Free Car Parking
• Training & Development opportunities
• Career progression opportunities

Tulfarris Hotel & Golf Resort - #MoreThanJustaHotel

To Apply

If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!