Assistant Manager - Vodafone Call Centre

Vodafone-Kelco Communications; Ulster; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider is seeking a Telesales Assistant Manager in Donegal Town. This role involves managing a sales team, generating personal sales, and ensuring adherence to company policies. Ideal candidates are self-motivated team players with a passion for sales. Competitive compensation includes €15.00 per hour with uncapped commission, allowing for target earnings of €45K+. Opportunities for career development and employee benefits are also offered.

Benefits

Uncapped commission

Employee discounts

Career development opportunities

Flexible shift tailoring

Qualifications

• Experience in contact centre or sales roles advantageous.
• Proven track record of meeting targets and goals.

Responsibilities

• Assist with managing a sales team to achieve monthly targets.
• Generate personal sales and support team performance.
• Monitor sales performance and adhere to company policies.
• Collaborate with management to enhance processes.

Skills

Self-motivated

People-oriented

Team player

Positive attitude

Ambitious

Job description

Overview

Location: Vodafone, Donegal Town, County Donegal

Availability: 09:30 – 18:00 | Monday to Saturday

Contract: 37.5hrs per week | Full-time

Pay: €15.00ph + Uncapped Commission

About the Role

As a Vodafone Telesales Assistant Manager, you will work with management to ensure that your team are given the best chance to succeed. This contact centre is a high performing sales outlet with monthly targets to achieve; in this role you will help manage the team but also generate your own sales. Additionally, you\'ll contribute to the smooth and efficient running of the contact centre, while keeping track of sales performance and targets. Adherence to company policies and compliance with contracts is crucial. The contact centre operates Monday to Saturday, so weekend availability is essential. Teamwork is key—support your colleagues because together, we can achieve great things!

Responsibilities

• Assist with managing a sales team in a fast-paced contact centre environment to achieve monthly targets.
• Generate your own sales while supporting team performance and development.
• Monitor sales performance, track targets, and ensure adherence to company policies and contracts.
• Collaborate with management to optimize processes and customer experience.

Qualifications

• Self-motivated: You have a drive to succeed and a passion for meeting targets and goals.
• People-oriented: You excel at building rapport, understanding others\' needs, and persuading them with confidence.
• Team player: You enjoy working in a team, bringing a friendly yet competitive spirit.
• Positive attitude: You see opportunities where others might see challenges.
• Ambitious: You\'re always looking to push yourself and improve.
• Previous contact centre/sales experience is advantageous but not essential.

What We Offer

• Competitive Pay: Weekly pay (€15.00ph) plus uncapped sales commission. On target earnings of €45K+.
• Unlimited Commission: There\'s no cap on your earning potential.
• Exclusive Discounts: Enjoy discounts on mobile and broadband for your friends and family, as well as allowances on your mobile bill.
• Work-Life Balance: We aim to tailor shifts around your needs.
• Career Growth: Opportunities for career development and progression, with ongoing training and external qualifications available.
• Employee Benefits: Attractive staff discounts and incentives, discounted healthcare, and 24/7 mental wellbeing support for you and your family members.