Assistant Manager

Intersport Elverys; Leinster; On-site; EUR 35,000 - 45,000; Full time

Job summary

A well-known sports retail company in Leinster is seeking an Assistant Manager to support store operations and sales performance. You will oversee staff scheduling, training, and customer service excellence while acting as key holder. Ideal candidates have strong leadership skills and a passion for retail. This role offers various employee benefits including discounts and development programs.

Benefits

Employee in-store discount

Learning & Development programs

Service Awards

Employee Assistance Programme

Sick Pay Scheme

Employee Referral Programme

Qualifications

• Experience in Visual Merchandising desirable.
• Passionate about delivering an excellent customer experience.
• Understanding of how customer experience drives sales.

Responsibilities

• Assist in managing retail operations and sales performance.
• Train and monitor staff performance on customer service.
• Run the store in the absence of the Store Manager.

Skills

Interpersonal skills

Communication skills

Leadership skills

Customer experience focus

Proficient IT knowledge

Tools

Excel

Email

SAP

Job description

Overview

Intersport Elverys is a recognised market leader and innovator in sports retail. Our retail network in the Irish market stands at 44 stores. The brand supports Irish sport, from grassroots clubs to elite teams and athletes. We are title sponsors and retail partners across multiple organizations and events, committed to helping build a healthier, more active Ireland by supporting communities where sport lives and grows.

Job Scope

The Assistant Manager is responsible for assisting in the operations and sales performance of our stores and deputising for the Store Manager.

Key Responsibilities

• Ensure all staff are assigned to areas and have sufficient tasks to perform each day.
• Full responsibility for running of the store in the absence of the Store Manager and Assistant Manager.
• Train all new store members and ensure that existing and longer-serving members are refreshed with product knowledge and customer service standards on a weekly basis.
• Assist in the management of all cash and financial administration. Lead by example regarding the company\'s security requirements.
• Demonstrate and deliver excellent standards of customer service.
• Develop staff to the standard required by the company in areas of customer service, product knowledge, attendance & punctuality and overall work performance through regular monitoring, feedback and training.
• Utilise the shop floor layout guide and window planograms to maintain high standards store-wide.
• Absence management including back-to-work interviews.
• Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
• Maintain Health and Safety awareness and ensure staff follow policies and procedures.
• Develop additional non-direct business by keeping abreast of external environment factors.
• Deliver excellent store standards consistently in line with Operations audit requirements.
• Act as key holder and call-out person in the event of alarm activation.
• Undertake other activities as required to ensure successful store operation.
• Be flexible in duties and undertake such other tasks as assigned by the company from time to time.

Qualifications, skills and experience

• Excellent interpersonal, communication, people management and leadership skills.
• Experience in Visual Merchandising desirable.
• Passionate about delivering an excellent customer experience and understanding how this drives sales and the bottom line.
• Proficient IT knowledge including Excel, Email and SAP.

Additional Benefits

• Employee in-store discount
• Learning & Development (Online training platform, Next Gen Management programme, Education Assistance, Study & Exam Leave)
• Service Awards
• Employee Assistance Programme
• Company Sick Pay Scheme/Maternity/Paternity Top Up commensurate with service length
• Employee Referral Programme
• Momentous Life-Events/Life Milestones acknowledgement

Note: This job description is not a static document and doesn’t propose to cover every aspect of this role. Duties and responsibilities of this role may vary in the future.