Assistant Manager

Trinny London; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading beauty brand in Dublin is seeking an Assistant Manager to lead a dynamic team at their Grafton Street location. This role involves delivering exceptional customer service, managing team performance, and supporting daily operations. Ideal candidates will have leadership experience in luxury retail, a passion for makeup and skincare, and a strong ability to motivate others. The position offers competitive compensation and benefits including a company discount and commission structure.

Benefits

Company discount (50%)

Competitive commission structure

Rewards and Recognition Scheme

Bookado membership

Summer and festive celebrations

Qualifications

• Minimum 5 years leading a team in a luxury retail environment.
• Proficient in delivering excellent customer service.
• Able to motivate a team to reach targets and KPIs.

Responsibilities

• Conduct services and deliver Trinny London Match2Me experience.
• Manage team performance and meet business targets.
• Support Business Manager with daily operations and event planning.

Skills

Leadership experience

Passion for makeup and skincare

Retail experience

Adaptability

Communication skills

Mathematical skills

KPI management

Organizational skills

Job description

Overview

Role - Assistant Manager

Location - Grafton Street, Dublin

Hours - 40 hours

Are you ready to rethink your routine? We’re looking for an Assistant Business Manager to join our sparkling Grafton Street team. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we are only just getting started. Founded in 2017 by Trinny Woodall, Trinny London challenges people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
• Delivering impeccable customer service, sharing your knowledge with each customer
• Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you
• Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary
• Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales
• Use our HR system, for reporting and employee file management
• Assist with 121s and reviews, championing your team’s ambitions to progress

• Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources
• Assist the business manager with event planning and stock management

Essential skills and experience

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.