Asset Servicing Intermediate Analyst

Citigroup; Ireland; Hybrid; EUR 53,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citi Dublin is seeking a dedicated professional for an Operations – Transaction Services role within Asset Servicing. You will handle client queries related to Corporate Actions or Income events and nurture client relationships while ensuring high-quality service and risk controls.

The position offers a hybrid working model (up to 2 days at home per week) and a competitive base salary with comprehensive benefits.

Qualifications

• Experience in a client-facing role, basic to intermediate.
• In-depth knowledge of securities processing and industry standards.
• Communicates with tact and diplomacy, especially with potentially sensitive information.
• Able to resolve most problems independently.
• Has latitude to resolve complex issues related to asset servicing and custody activities.

Responsibilities

• Manage incoming customer queries related to Corporate Action or Income events.
• Maintaining and progressing Customer relationships – understanding client issues and helping manage resolutions.
• Develops client specific service solutions and maintains quality control.
• Understanding complex customer queries and managing through a high level of productivity.
• Minimises risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies.
• Participates in compliance related procedures and controls activities.
• Continuously looks for and designs business required documents to reduce the number of manual touch points improve efficiency.
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS.
• Maintains awareness of product changes and system enhancements.
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job description

Responsibilities

• This role will manage incoming customer queries related to Corporate Action or Income events
• Maintaining and progressing Customer relationships - understanding client issues and helping manage resolutions
• Develops client specific service solutions and maintains quality control
• Understanding complex customer queries and managing through a high level of productivity
• Minimises risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies
• Participates in compliance related procedures and controls activities
• Continuously looks for and designs business required documents to reduce the number of manual touch points improve efficiency.
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS
• Maintains awareness of product changes and system enhancements
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

• Previous experience (basic to intermediate) in a client-facing role
• In-depth knowledge of securities processing, combined with a solid understanding of industry standards and practices
• Communicates with tact and diplomacy in order to exchange potentially complex/sensitive information
• Deals with most problems independently
• Has some latitude to resolve complex issues related to the analysis of asset servicing and custody activities

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group

Operations - Transaction Services

Job Family

Asset Servicing

Time Type

Full time

Primary Location Full Time Salary Range

52 580,00 - 73 620,00

Equal Opportunity and Diversity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.

Accessibility at Citi.

View Citi's EEO Policy Statement (and the Know Your Rights (poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.