Overview
We are seeking a dynamic Area Manager to oversee operations across 6 stores. The Area Manager will play a crucial role supporting the Head of Operations on upholding the brand’s three pillars of staff, customers, and business. The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills, particularly in food and beverage management.
Key Responsibilities
Franchisee Support and Relationship Management
- Support franchisees and Corporate stores, providing guidance and assistance as needed.
- Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
- Build and maintain positive relationships with franchisees, staff, and customers.
Operations Management
- Regularly visit stores to assess performance, conduct business reviews, provide feedback, and ensure operational standards are met
- Support stores to drive sales, increase margin and uphold standards in line with Client brand and the Strategic plan
- Oversee day-to-day operations to ensure efficiency and consistency across all locations
- Build strong relationships with our approved suppliers. Maintain the approved product lists ensuring franchisees are receiving the best prices.
- Lead efforts to maintain the premium mainstream positioning and uphold its commitment to organic and Fairtrade coffee
- Analyze sales figures and financial data to identify opportunities for growth and improvement.
- Seek out new systems and processes to streamline operations, reduce costs and keep us competitive in the marketplace.
- As we operate a 7 day a week operation. Weekend work is required:
- One Saturday per month
- One Sunday per Month
- One weekend on call support per month
- However, due to the nature of the business further weekend support and site visits may be required
Human Resources
- Address HR issues, ensuring compliance with company policies and local regulations
- Support stores to encourage a culture of excellence and an environment of trust across sites
- Monitor store training and staff development
Marketing and Sales Growth
- Work with the Head of Operations and Marketing Dept to implement marketing strategies to enhance store visibility and brand awareness
- Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales- driving initiatives
- Drive sales growth through targeted marketing campaigns and promotional activities
Product Development and Quality Assurance
- Ensure the quality and consistency of products served in all stores.
- Source new products and oversee menu upgrades to meet customer preferences and market trends.
- Uphold the brand’s reputation for exceptional coffee and superior customer service
Qualifications
- Proven experience in a similar role within the food and beverage industry, preferably in a franchise or multi-site environment. Min 2 years of experience.
- Strong leadership skills with a track record of building and motivating teams.
- An understanding of HR practices, operational management, and marketing strategies
- Passion for food and beverage with a keen interest in coffee and sustainable practices.
- Analytical mindset with the ability to interpret sales data and financial reports.
- Advanced knowledge of Excel and Microsoft Office is a requirement of the position.
- Exceptional communication and interpersonal skills, capable of fostering positive relationships with franchisees, staff, and customers.
- Ability to thrive in a fast-paced, dynamic environment and make informed decisions under pressure
Location: Co Cork, and nationwide travel (some international travel may be required occasionally)
Salary 45k +
Pension up to 7% employer contribution (after 6 months employment)
Holidays 20 days holidays per year
Benefits Company car
Extras Laptop
Phone
Job Type: Full-time
Work Location: In person
Reference ID: Dana