AR Clerk (HYBRID/JUNIOR ROLE)

ZipRecruiter; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A financial services company is seeking an Accounts Receivable Specialist to manage customer collections and reconcile disputes. The role requires 1-2 years of collection experience, excellent negotiation and communication skills, and proficiency with tools like MS Office and SAP. You will collaborate with various teams and ensure adherence to financial policies while providing outstanding customer service, working onsite three days per week.

Qualifications

• Proven history of successful dispute reconciliation/troubleshooting.
• Excellent customer service (internal & external).
• Knowledge of collection principles with ability to reconcile credits & debits.

Responsibilities

• Ownership of all aspects of Customer AR including collection of past due balances.
• Collaborates with various departments to resolve payment issues.
• Ensures policies and procedures are followed supporting organizational financial requirements.

Skills

Negotiation skills

Excel skills

Communication skills

Education

1 - 2 years of business-to-business or consumer collection experience

Tools

MS Office Suite

SAP

Job description

Position Overview

Location: Dublin, OH
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Onsite two days per week and 3 days from home)
Pay Rate: $17/hour

The Accounts Receivable Specialist position focuses on high volume business to business direct customer contact in collecting and reconciling disputes with customers, controlling and preventing the continuation of outstanding past due receivables, and minimizing bad debit risk to the organization while ensuring customer satisfaction and proactive sales engagement.

Responsibilities

• Ownership of all aspects of Customer AR including collection of past due balances, reconciliation of account, on account cash and credit memo application, and identifying/reporting of disputed invoices with customers to ensure timely payment, keeping aged AR and bad debt to a minimum while maintaining a positive customer experience.
• Collaborates with customer, sales, customer solutions, dispute management and C2C management to resolve payment issues while using good judgement. Reconciles complex dispute data from customer and prepares for resolution.
• Analyzes information and communicates to supervisor as needed to determine next course of action.
• Mitigates customer risk by asking the right questions, reviewing credit and setting appropriate credit line following policies and procedures to support Credit and Receivable requirements.
• Ensures policies and procedures, SOX and other internal controls, are followed supporting organizational financial requirements.
• Performs other related duties as required or requested.

Education/Experience/Training

• For AR: 1 - 2 years of business-to-business or consumer collection experience
• Proven history of successful dispute reconciliation/troubleshooting

Specialized Knowledge/Skills

• Knowledge and experience working with MS Office Suite, with strong Excel skills
• SAP experience or major EAP experience
• Experience using and managing accounts with major collection software (Get Paid, High Radius)
• Comprehensive experience in entire orders to cash cycle
• Understanding credit risk principles
• Ability to manage workload to a deadline and maintain set individual and team goals
• Excellent negotiation skills, ability to gain trust and confidence with customers, management, and peers
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Excellent verbal and written communication skills
• Experience working in a public company
• Knowledge of collection principles with ability to reconcile credits & debits
• Excellent customer service (internal & external)
• Cross functional team collaboration
• Ability to prioritize workload
• Working onsite three days/week