AppleCare Service & Support Operations Grad program

Apple; Cork; On-site; EUR 32,000 - 42,000; Full time

Job summary

AppleCare Cork offers a fantastic graduate opportunity to rotate across five departments over 23 months, gaining broad exposure to Apple’s global operations. You will support analytics, reporting, and process improvement across the EMEIA region.

Graduates in Business Information Systems, Supply Chain, Engineering, Computer Science, or related fields with a 2:1 or higher are encouraged to apply. Travel may be involved within Europe.

Qualifications

• Achieved or expected 2:1 or higher in undergraduate degree programme or MSc.

Responsibilities

• Rotate through 5 AppleCare departments to assist in ongoing management and development of operations functions.
• Develop and present business reports; investigate and solve technical and process problems; manage projects.

Skills

Data analytics

SQL

Excel

Tableau

Power BI

Time management

Interpersonal skills

Communication skills

Education

2:1 degree or MSc

Tools

SQL

Excel

Tableau

Power BI

Job description

Summary

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job.

Apple, Cork has a fantastic graduate opportunity to work within our AppleCare department, this position will give the you excellent development opportunities within a global company to build the career you always wanted! AppleCare, Cork is responsible for managing customer service and support for the entire EMEIA region.

The goal of the AppleCare organisation is to provide world-class technical support and service to the extensive installed base of Mac & iOS products and associated services. We are looking for astute, energetic graduates to work across a number of AppleCare Departments undertaking 5 rotations during a 23 month period.

The departments you will work in may include Product Repair and Service management, Customer support, Service Channel Management, Materials and Planning, Business Process Reengineering, Data Analytics, Engineering & Quality.

This is an outstanding opportunity to gain valuable experience across a highly matrixed organisation. Graduates of Business Information Systems, Supply Chain, Engineering, Computer Science, Data Science/Analytics or any similar business disciplines are of particular interest. If you feel you have the critical skills required, we would love to hear from you.

Description

You will rotate through 5 AppleCare departments some of which are outlined below to assist in the ongoing management and development of the extensive AppleCare operations functions supporting our customer base.

Duties will include providing support functions to the various teams, developing and presenting business reports, investigating and solving technical and process problems, managing projects etc. There will likely be an opportunity to travel to various customer support and service partner operations within Europe at various points in the programme.

This role will involve extensive multi-functional teamwork and challenge your array of hard and soft skills daily. The AppleCare environment is a dynamic, fast-paced and complex operation, so the opportunity to learn and develop is immense.

Below is a brief description of each of the participating departments :

• Product Repair and Service Management - Responsible for managing the extensive range of service providers and repair factories across the EMEIA region. These providers generally are the partners to AppleCare who provide hardware repair services for our customers.
• Customer Support - A number of departments in AppleCare provide the management and support to ensure our customers get outstanding technical support for our products and services.
• Service Channel Management - This team provides extensive management and oversight to the different channels that our customers have for service, either directly with Apple or through our partner network.
• Service Supply Chain Operations (SSCO) - All of the parts and components required to keep the extensive service repairs network going are planned and procured by this department.
• Business Process Reengineering - This group provides the project and programme management services to develop our comprehensive systems and process network supporting the different AppleCare business groups.
• Data Analytics - Data analysis is a critical part of ensuring that our business functions are operating as effectively and efficiently as possible. This team develops the tools and perform the essential services to analyse big data for all business groups within AppleCare.

Minimum Qualifications

• Will have achieved or expected to achieve a 2:1 or higher overall grade in undergraduate degree programme or MSc.

Preferred Qualifications

• Highly motivated self-starter with consistent record of delivering results through team work.
• Strong data analytics skills & a data driven approach
• Good knowledge of any of SQL, Excel, Tableau or Power BI
• Excellent time management and prioritisation skills
• Outstanding interpersonal skills
• Superb communication skills both verbal & written
• Be able to function comfortably in a fast-paced, pressurised & highly information sensitive environment
• Good problem-solving skills, being able to make informed & timely decisions.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200683785-1418