Analyst,Transfer Agency

Northern Trust; Limerick; On-site; EUR 32,000 - 42,000; Full time

Job summary

Northern Trust in Ireland is seeking a customer service specialist to handle inquiries by phone and email, and to monitor inboxes to ensure timely responses.

You will participate in team huddles, perform call backs to verify instructions, and ensure all tasks are completed to the highest standard of quality and accuracy.

This role offers a stable career within a leading financial services firm, with opportunities to grow through a collaborative, client-focused culture.

Qualifications

• Customer service experience in a call-center or financial services is preferred.
• Ability to handle multiple queries via phone and email while maintaining service levels.
• Excellent verbal and written communication skills.

Responsibilities

• Responding to customer queries via telephone or email.
• Monitoring email inboxes to ensure queries meet service levels.
• Attend and participate in team huddles and meetings.
• Perform call backs to verify customer instructions.
• Ensure tasks are completed on time with quality and accuracy.
• Fulfil additional tasks as directed by Team Leader.

Skills

Customer service

Communication skills

Telephone etiquette

Email correspondence

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description

• Responding to Customer queries via telephone or email;
• Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
• Attend and participate in team huddles and team meetings;
• Perform call backs to our Customers to verify the particulars of their instructions to us;
• Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;
• Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.